Community Support Representative
2 semanas atrás
**About the Role**
***
Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber.
The Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support
Ensure low to medium-complexity customer issues are resolved using procedures
Ensure high customer happiness and demonstrate empathy while solving customer concerns
May perform root cause analysis and present findings
Work on a line of business that has low ambiguity, is stable, with well-documented procedures
Be able to do a proactive phone outreach when needed
**Basic Qualifications**
- At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
- Comfortable operating in multiple modalities
- German speaker
- Outstanding written and verbal communication skills
**Bonus points**
Previous B2B experience
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