Community Support Representative

3 semanas atrás


Lisboa, Portugal Uber Tempo inteiro

**What you will do**
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary

**What you will need**
- Fluent in German
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday (essential)
- High proficiency using computers (typing, quickly navigating between various tools)
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Passion for helping others and creating support experiences that exceed users' expectations
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber

**Bonus points**
- 1y experience in Customer Support role (plus)
- Bachelor's degree or college experience preferred but not mandatory
- Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory

Art der Stelle: Vollzeit

Gehalt: 18.000,00€ - 21.000,00€ pro Jahr

Bewerbungsfrage(n):

- Are you able to commute to our office based in Lisbon, Portugal?

Sprache:

- Fluent German and English? (Erforderlich)



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