Technical Customer Support Representative
4 semanas atrás
David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a German speaking Technical Customer Support Representative for their offices in Lisbon.
Position: Technical Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES:
- Help clients with booking, doubts, upgrades and rescheduling
- Deal with claims (strikes, lateness, cancellation etc.)
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Communicate with customers to determine destination, travel dates, financial considerations and travel packages
- Compute the cost of travel and packages.
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Previous experience in technical troubleshooting is preferable
- Excellent communication skills (both oral and written)
- Ability to work under pressure
- Ability to be a team player as well as work independently.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Relocation support
- Guidance and tools to reach your full potential.
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