Italian Speaking Customer Support Representative
Há 1 mês
**Job Title: Italian-Speaking Customer Support Representative**
**Location: Lisbon, Portugal**
**Company Overview**:
Careerxtra is a dynamic and rapidly growing Recruitment company dedicated to providing innovative solutions for our client companies. Our mission is to revolutionize the way people describe recruitment. We're passionate about what we do and are committed to delivering exceptional service to our clients worldwide.
**Position Overview**:
We are currently seeking a talented and enthusiastic Italian-Speaking Customer Support Representative to join our team in Lisbon, Portugal. As a Customer Support Representative, you will play a crucial role in ensuring our Italian-speaking customers receive prompt and effective assistance with their inquiries and issues.
**Responsibilities**:
- Assist customers with product-related questions, technical issues, and account inquiries.
- Troubleshoot problems and provide solutions promptly, escalating complex issues to the appropriate teams when necessary.
- Keep accurate records of customer interactions and transactions using our CRM system.
- Collaborate with other teams, including Sales and Product Development, to improve overall customer satisfaction and product usability.
- Stay up-to-date on product features, updates, and policies to provide accurate information to customers.
- Identify opportunities for process improvements and contribute to the development of support resources, such as FAQs and knowledge base articles.
**Requirements**:
- Fluent in Italian (both written and spoken) with excellent communication skills.
- Proficient in English, as it is the working language of the company.
- Previous experience in customer support or a similar role preferred.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent interpersonal skills with a customer-oriented mindset.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Tech-savvy with the ability to quickly learn and navigate new software and tools.
- Experience using CRM systems or support ticketing platforms is a plus.
**Benefits**:
- Competitive salary commensurate with experience.
- Health insurance and other benefits.
- Opportunities for career growth and advancement within the company.
- Dynamic and multicultural work environment in the heart of Lisbon.
- Regular team events and activities.
If you're passionate about providing exceptional customer support and thrive in a collaborative environment, we'd love to hear from you
**_
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