Italian Customer Service Representative
6 meses atrás
**Job Title: Italian-Speaking Customer Service Representative**
**Location: Lisbon, Portugal**
***
**Responsibilities**:
**1. Customer Support**:
- Address customer inquiries, concerns, and issues promptly and professionally.
**2. Language Proficiency**:
- Fluent in Italian with excellent written and verbal communication skills.
- Ability to effectively communicate complex information in a clear and concise manner.
**3. Product Knowledge**:
- Develop a deep understanding of the company's products and services.
- Stay updated on product changes and updates to provide accurate information to customers.
**4. Problem Resolution**:
- Identify and resolve customer issues promptly and effectively.
- Collaborate with internal teams to ensure timely resolution of complex problems.
**5. Documentation**:
- Accurately document customer interactions and issue resolutions in the company's CRM system.
- Provide feedback on recurring issues to help improve products and services.
**6. Cross-functional Collaboration**:
- Work closely with other departments such as Sales, Technical Support, and Logistics to ensure a seamless customer experience.
**7. Process Improvement**:
- Actively participate in the continuous improvement of customer service processes.
- Provide insights and suggestions to enhance overall customer satisfaction.
**8. Performance Metrics**:
- Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.
**9. Cultural Sensitivity**:
- Demonstrate cultural sensitivity and adaptability to meet the diverse needs of Italian-speaking customers.
**Requirements**:
1. Fluency in Italian (native or C2 proficiency level).
2. Excellent communication skills in both Italian and English.
3. Proven experience in customer service or a related field.
4. Strong problem-solving and critical-thinking skills.
5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
6. Familiarity with CRM software and customer support tools.
7. Strong teamwork and collaboration skills.
**Preferred Qualifications**:
1. Previous experience in a customer service role for an international company.
2. Knowledge of the Italian market and customer preferences.
3. Additional language proficiency in English or Portuguese.
**Benefits**:
- Competitive salary.
- Health and wellness benefits.
- Ongoing training and development opportunities.
- Dynamic and multicultural work environment.
Relocation support will be provided for applicants coming outside of Portugal
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