Italian Market Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal ambis Tempo inteiro
About Ambis and the Role

Ambis is seeking a highly skilled Italian Market Customer Service Representative to join our team. This role requires fluency in Italian, excellent communication skills, and a strong customer-oriented approach.

Job Description

The primary goal of this position is to understand users' real needs, verify company details, and provide relevant user contacts to suppliers. The Customer Service Representative will be responsible for reaching out to users who have requested a specific service (after 48 hours) or re-establishing contact with previous users.

Key Responsibilities
  • Contact Users: Reach out to users who have requested a service after a 48-hour period or re-establish contact with previous users.
  • Identify Needs: Understand and identify users' actual needs through effective communication.
  • Confirm Company Data: Verify and confirm company data provided by users to ensure accurate information.
  • Refer Contacts to Suppliers: Provide users' information and relevant contacts to suppliers to ensure efficient service.
Requirements

To succeed in this role, you must have:

  • Fluency or native proficiency in Italian.
  • Excellent verbal and written communication skills.
  • Strong customer orientation and the ability to handle challenging situations.
  • Organization and the ability to effectively manage multiple tasks.
  • Ability to work independently and as part of a team.
  • Bonus points if you have basic knowledge of Customer Relationship Management (CRM) systems.
Salary and Benefits

We offer a competitive salary and benefits package, including:

  • Base Salary: €950 per month.
  • Bonus: Up to an additional €100 per month based on goal achievement.
  • Meal Allowance: €7.8 per day, tax-exempt, paid via card.
  • Transportation Bonus: €20 per month, paid via card, tax-exempt.


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