Italian Language Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Title: Italian Language Customer Service Representative

Location: Remote

Location: Lisbon, Portugal
Languages Required: Italian (Native) & English (B2)

Job Description:

We are seeking a highly skilled Italian language customer service representative to join our team. As a customer service representative, you will be responsible for providing prompt, empathetic, and effective support to customers via phone, email, and chat. You will also ensure that customers have a superior service experience by consistently meeting or exceeding their expectations.

Key Responsibilities:

  • Provide support to customers via phone, email, and chat, responding to inquiries related to orders, subscriptions, and billing.
  • Ensure a superior service experience by consistently meeting or exceeding customer expectations.
  • Resolve customer inquiries promptly, following up until each issue is fully resolved within established timelines.
  • Collaborate with internal teams to efficiently fulfill customer requests and expedite solutions.

Requirements:

  • Native Italian Speaker: Formal speech and exceptional writing skills are a must.
  • Experience: Minimum 1 year in Customer Service (required).
  • Skills: Excellent interpersonal and communication skills, problem-solving abilities, and attention to detail.
  • Technical Aptitude: Proficient with digital tools and customer support software.

Application Process:

  1. Application Review
  2. Language Assessment
  3. Interviews: One or two interviews with our client


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