Quality Control Administrator

3 semanas atrás

Aveiro, Portugal Stats Perform Tempo inteiro

JOB DETAILS

Department: Support Delivery & Quality Management Bet

Job Title: Quality Control Administrator
- Fast Data

Reports To (title): Quality Control Team Lead - Fast Data

Career Level: CL2

Location: Aveiro

Line Management Responsibility: No

**Job Purpose**:
You are part of the Fast Data Quality Management System. QMS functions as independent unit which is responsible for the performance evaluation of data collectors, operational incident investigation, the third level customer support for the RunningBall product and the continuous improvement of data collection processes and product quality.

In your role as Quality Control Administrator, you are responsible for the operational third level customer support, the investigation of operational incidents, for conducting in-depth quality checks on the data over TV, and for the post-match evaluation of data collectors to determine the quality of the fast data product.

**WHAT’S YOUR NEW ROLE ABOUT?**
- Match evaluation: post-match evaluation according to standard operational procedures for both Scouts and Supporters.
- Quality Checks: conduct in-depth checks of the match data with video picture analysis.
- Incident investigation: ensure operational incidents are properly investigated and escalated internally and externally. Third Level Customer Support: Deal with match data quality related client queries.

**DO YOU HAVE THESE ESSENTIALS?**
- Knowledge around metrics to determine data quality.
- Sufficient multitasking skills to be able to observe data on various platform in real-time.
- Ability to conduct a repetitive task according to SOPs with a high quality
- output.
- Time Management: Ability to work under pressure and to prioritize tasks.
- Flexibility: Willingness and ability to work in a 24/7 live environment as the role involves weekends, night shifts and public holidays.
- Teamwork and collaboration: you work well within a team but feel confident with delivering tasks independently.
- Experience with regards to launching investigation processes, and with client communications
- Excellent command of English in verbal and written form.
- Profound knowledge of technical devices and MS Office package.
- Sports knowledge of all sports as per the fast data product portfolio. Awareness and compliance/adherence to ISO 9001:2015 certification: You are aware that Stats Perform is ISO 9001 certificated. You follow all procedures required.

**HERE’S A LITTLE MORE ABOUT US
Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport - be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.

**THE BENEFITS YOU WILL ENJOY WHEN YOU JOIN WILL INCLUDE **

**And there’s more**you’ll have access to our **online learning porta **l and be part of our **Career Deal, **which aims to support your **continued professional **development **. We also have a **structured management development programme **and a **financially rewarding ‘Refer a Friend’ **scheme.

**Please Note**:

- some of these benefits will be available to you upon successful completion of your probation.

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