Account Manager

3 semanas atrás

Lisboa, Portugal Tripadvisor Tempo inteiro

TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.

Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.

At TheFork we aim to bring Happiness through amazing dining experiences and to do so, we are seeking for amazing people to join our Customer Success Team, as an Account Manager. The focus of the Customer Success team is to engage with our customers with the goal of growing our business.

As an Account Manager you will make outbound calls to our customers to present them solutions for their business, support them in their decisions, and advise them on the right ways to grow their business with the help of TheFork solutions. This will be a opportunity for your to use your selling skills and to make restaurant owner happy

Under the Customer Success Director Organization you will be part of a team of 5 people, you will have access to training, processes, tools and all the support needed to start your role.

**What you will do**:

- Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
- Selling, upselling and retaining products and customers
- Be the primary point of contact and build long-term relationships with customers
- Ensure the support and training to use our tools
- Products sold and maintained across your portfolio
- Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
- Number and quality of restaurants participating in TheFork Festivals

**Which should be your main competences**:

- Customer orientation
- Emphatic
- Communication skills
- Dynamic and perseverant person
- Oriented results
- Good attitude is very important.

**Requirements**:

- Experience in pitching and selling promotions/deals/flash sales
- Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800)

**Plus requirements**:

- Experience as sales representative or account manager
- Experience with a restaurant is a must.
- Experience in e-commerce is a must.
- English is a must.

**What we offer**:

- Permanent contract
- Competitive fixed salary and perks
- Ticket Restaurant
- International working environment
- Compensation for leisure activities
- Private Health Insurance
- Dining and leisure area
- Coffee point with coffee, tea, water, fresh fruits, free snacks
- Team Building Events

\#LI-AK1

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