English Customer Support Tourism Advisor

4 semanas atrás

Porto, Portugal ManpowerTBO Tempo inteiro

MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management is recruiting Customer Support Assistants, fluent in English.

Main responsibilities:

- Handle all telephone calls in line with service standards and procedures;
- Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
- Provide relevant information to customers in order to improve customer service and loyalty;
- Assist customers with their online bookings and other web enquiries;
- Inform customers about web features and content;
- Assist with internal support and training of new staff when required;
- Participate in specific operational projects where required.

What we are looking for:

- Fluent in English;
- Excellent verbal and written communication skills;
- Very good knowledge of Microsoft Office package;
- Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
- Ability to organize and prioritize;
- Ability to work flexibly to business needs and under pressure;
- Ability to think outside the box and be open to new challenges;
- Flexibility to attend supplier training and/or education events;
What we offer:

- Multicultural environment;
- Career progression possibility;
- Dynamic team.

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Horário flexível

Horário de trabalho:

- Horário flexível
- Turno de 8 horas

Tipos de pagamento complementares:

- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal

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