Application Manager

3 semanas atrás

Lisboa, Portugal Grünenthal Tempo inteiro

**Country**:Portugal**City**:Lisbon**Department**:Corporate Functions**Job ID**:44098**Job Grade**:
**Hiring Manager**: Luis Leal**Internal Posting Date**: 13/05/2024- Our **Corporate Functions** teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills - from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.**What the job looks like**:

- Service Management: Run periodical service management meetings with Master Control Technical Account manager in order to promote the continuous improvement of the system and support processes;
- Knowledge Management: You will be responsible to document the incident resolution so that that content can be reused in subsequent events. You will train the trainer (Key-users/Business Process Experts);
- Reporting and Communication: As a vital player in the organization’s IT department, you report on technical progress to the service owner, end-users, and other stakeholders;
- KPIs: Key Performance Indicators (KPIs) can be used to measure the success. Incident and Service Request Resolution times. Customer Satisfaction
rate;
- Operational Excellence: Ensuring that the IT service is delivered with high levels of operational excellence, including aspects such as service transition,
operating model, and service reporting;
- Business Experience: Delivering incidents, service requests and, changes on time, scope, cost and, quality achieving stakeholder satisfaction.

**What you'll bring to the table**:

- Bachelor’s degree in computer science, information technology, business administration, or a related field;
- Understanding of software development life cycles is essential;
- Master Control software knowledge as end-users or admin is seen as a plus;
- Experience in IT Service Management (ITSM) processes, incident, service request, change management, lifecycle management and corresponding supporting systems such as iVanti, Service Now or similar. Previous experience as helpdesk agent is seen as a plus;
- Strong communication skills to effectively convey technical information to non-technical stakeholders, and to collaborate with endusers and Service Owners;
- Problem-solving: The ability to analyze complex problems, identify root causes, and develop and implement effective solutions;
- Business acumen: A good understanding of the business and its goals, and the ability to align IT services with business needs;
- Customer focus: A focus on delivering high-quality IT services that meet the needs of internal and external customers;
- Adaptability: The ability to adapt to changing business and technology environments, and to continuously improve IT services;
- Languages: Fluent in English (Spanish and German nice to have).

Luis Leal, the Hiring Manager

  • Application Architect Manager

    1 semana atrás

    Lisboa, Portugal Avanade Portugal Tempo inteiro

    As a Application Architect Manager, you will translate client needs and challenges into solutions, support envisioning, architectural assessments, technology choice, and estimates. As a Manager on Avanade's Global Applications & Architecture team, you'll leverage a client-centric approach to translate our client's business strategy into solutions and...

  • Application Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Gr?nenthal GmbH Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert:Application Manager Country:Portugal City:Lisbon Department:Corporate Functions Job ID:44098 Job Grade:Hiring Manager:Luis Leal Internal Posting Date: 13/05/2024 Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people...

  • Application Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Noesis Tempo inteiro

    Application Manager Lisboa Published on May 5, 2023Description At least 3 years of experience as an Application Manager/SRE; Strong knowledge of the.NET Core framework; Knowledge of cloudbased (AWS) platforms and service providers; Oracle/PLSQL skills experience with other RDBMS will be an asset; Good understanding of information architecture and HTTP...

  • Application Project Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Avanade Spain Sl Tempo inteiro

    Are you an accomplished and results-driven technology professional with a passion for Application Project Management? If you have a proven track record of delivering successful projects, ensuring budget adherence, and exceeding client expectations, we have an exciting opportunity for you at Avanade, a leading global technology consulting firm. As a Lead...

  • Application Manager

    4 semanas atrás

    Lisboa, Portugal Hays Tempo inteiro

    Your New Role Step into the role of an Application Manager within the GIT Application Management Team, where you will be entrusted with the comprehensive care and governance of software applications. Initially focusing on the MasterControl Corporate App, your role will evolve to include a broader array of applications transitioning under the team's purview....

  • Application Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Qibit Tempo inteiro

    Application Manager (M/F):Local de trabalho:Lisboa (LI) - Lisboa:Área profissional:Energia e Geração Elétrica:Data de introdução da oferta de emprego:11/04/2024:87753LisboaQiBitTítulo académico:MestradoWe are looking for an Application Manager to integrate the team of our client - a reference company in the energy sector.What will be your main tasks...

  • Application Manager

    Há 1 mês

    Lisboa, Portugal Gr?Nenthal Gmbh Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Application Manager Country:  Portugal City:  Lisbon Department:  Corporate Functions Job ID:  44098 Job Grade: Hiring Manager: Luis Leal   Internal Posting Date:  13/05/2024   Our Corporate Functions teams make sure everything at Grünenthal runs...

  • Application Manager

    4 semanas atrás

    Lisboa, Portugal Gr?Nenthal Gmbh Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Application Manager Country:  Portugal City:  Lisbon Department:  Corporate Functions Job ID:  44098 Job Grade: Hiring Manager: Luis Leal   Internal Posting Date:  13/05/2024   Our Corporate Functions teams make sure everything at Grünenthal runs...

  • Application Manager

    4 semanas atrás

    Lisboa, Portugal Buscojobs PT C2 Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Application Manager Country: Portugal City: Lisbon Department: Corporate Functions Job ID: 44098 Job Grade: Hiring Manager: Luis Leal Internal Posting Date:  13/05/2024 Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by...

  • Application Manager

    1 semana atrás

    Lisboa, Portugal Gr?Nenthal Gmbh Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Application Manager Country:  Portugal City:  Lisbon Department:  Corporate Functions Job ID:  44098 Job Grade: Hiring Manager: Luis Leal   Internal Posting Date:  13/05/2024   Our Corporate Functions teams make sure everything at Grünenthal runs...

  • Application Project Manager

    4 semanas atrás

    Lisboa, Portugal Avanade Tempo inteiro

    Are you an accomplished and results-driven technology professional with a passion for Application Project Management? If you have a proven track record of delivering successful projects, ensuring budget adherence, and exceeding client expectations, we have an exciting opportunity for you at Avanade, a leading global technology consulting firm. As a Lead...

  • Application Project Manager

    4 semanas atrás

    Lisboa, Portugal Avanade Spain Sl Tempo inteiro

    Are you an accomplished and results-driven technology professional with a passion for Application Project Management?If you have a proven track record of delivering successful projects, ensuring budget adherence, and exceeding client expectations, we have an exciting opportunity for you at Avanade, a leading global technology consulting firm.As a Lead...

  • Application Architect Manager

    1 semana atrás

    Lisboa, Portugal Avanade Spain Sl Tempo inteiro

    As a Application Architect Manager, you will translate client needs and challenges into solutions, support envisioning, architectural assessments, technology choice, and estimates. As a Manager on Avanade's Global Applications & Architecture team, you'll leverage a client-centric approach to translate our client's business strategy into solutions and...

  • Application Architect Manager

    4 semanas atrás

    Lisboa, Portugal Avanade Spain Sl Tempo inteiro

    As a Application Architect Manager, you will translate client needs and challenges into solutions, support envisioning, architectural assessments, technology choice, and estimates. As a Manager on Avanade's Global Applications & Architecture team, you'll leverage a client-centric approach to translate our client's business strategy into solutions and...

  • Application Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Gr?Nenthal Gmbh Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Application Manager Country: Portugal City: Lisbon Department: Corporate Functions Job ID: 44098 Job Grade:Hiring Manager: Luis Leal Internal Posting Date: 13/05/2024 Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together...

  • Application Project Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Avanade Spain Sl Tempo inteiro

    Are you an accomplished and results-driven technology professional with a passion for Application Project Management?If you have a proven track record of delivering successful projects, ensuring budget adherence, and exceeding client expectations, we have an exciting opportunity for you at Avanade, a leading global technology consulting firm.As a Lead...

  • Application Project Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Avanade Tempo inteiro

    Are you an accomplished and results-driven technology professional with a passion for Application Project Management? If you have a proven track record of delivering successful projects, ensuring budget adherence, and exceeding client expectations, we have an exciting opportunity for you at Avanade, a leading global technology consulting firm. As a Lead...

  • Application Project Manager

    4 semanas atrás

    Lisboa, Portugal Avanade Spain Sl Tempo inteiro

    Are you an accomplished and results-driven technology professional with a passion for Application Project Management? If you have a proven track record of delivering successful projects, ensuring budget adherence, and exceeding client expectations, we have an exciting opportunity for you at Avanade, a leading global technology consulting firm. As a Lead...

  • Application Architect Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Avanade Spain Sl Tempo inteiro

    As a Application Architect Manager, you will translate client needs and challenges into solutions, support envisioning, architectural assessments, technology choice, and estimates. As a Manager on Avanade's Global Applications & Architecture team, you'll leverage a client-centric approach to translate our client's business strategy into solutions and...

  • Application Support Manager

    Há 6 dias

    Lisboa, Portugal Ccr (Carrier Commercial Refrigeration) Tempo inteiro

    Application Support Manager oversees and manages the support operations for an organization's software applications. This role involves leading a team of support professionals, collaborating with various stakeholders, and ensuring the delivery of efficient and high-quality application support services 1. Team Leadership: • Manage and lead a team of...