Arabic Customer Support

4 semanas atrás


Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

Do you want to be a part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. Look at this position and start this new adventure in your personal and professional life

You can see the details below and we would be happy to address any questions you might have.

Tasks
- Customer Support for monetization purposes (e.g. How to make money & optimize channel)
- Support with Account and Settings (e.g. Resolve content ID and rights management issues)
- Understand and remain up to date with client's policies and guidelines
- Policiy, Safety and Copyright management (e.g Understand ads, navigation policy and copyright guidelines)
- Ensuring the resolution of any queries and technical difficulties that customers may have when using the platform.
- Escalate complex problems according to defined procedures.
- Provide general and technical support
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Escalate complex problems according to defined procedures.

**Requirements**:

- High level of Arabic
- C1 or C2 level of English
- Good communication skills, both verbal and oral
- Provide general and technical support.
- Identify, troubleshoot, document and categorize cases and possible bugs.
- Experience at Customer Support role at least 12 months
- Proactive attitude and strong team-spirit
- Excellent native level written and spoken communication skills in the language of support
- Be organized and able to manage time and tasks efficiently
- Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only customers’ emotions, but also being able to empathize with the client’s case
- Strong analytical, problem solving and technical troubleshooting skills

**Benefits**:

- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- New office facilities in a convenient location in Lisbon
- Training & development opportunities
- Competitive salary & relocation allowance and assistance\*
- Free fruit, coffee, tea and water and a lot more

**Location**: Lisbon (Portugal)



  • Lisboa, Portugal Careerxtra Tempo inteiro

    **Job Title: Customer Support Representative - Arabic Speaker** **Location: Lisbon, Portugal** **Position Overview**: As a Customer Support Representative, you will be the primary point of contact for our Arabic-speaking customers, assisting them with inquiries, resolving issues, and ensuring an excellent customer experience. This role is based in our...


  • Lisboa, Portugal KGR Tempo inteiro

    We are recruiting for an international company a Arabic speaking Customer Support Agent for their offices in Lisbon **The role is based in Lisbon (Portugal)** **Missions**: Communicate with customers using various channels Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and...


  • Lisboa, Portugal KGR Tempo inteiro

    We are recruiting for an international company a Arabic speaking Customer Support Agent for their offices in Lisbon **The role is based in Lisbon (Portugal)** **Missions**: Communicate with customers using various channels Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.We Are Looking For Arabic Native Speakers Or Fluent (C2) With a Good Command In English (B2) To Work As a Customer Support Specialist In Call Center...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.We Are Looking For Arabic Native Speakers Or Fluent (C2) With a Good Command In English (B2) To Work As a Customer Support Specialist In Call Center...

  • Customer Support with Arabic

    2 semanas atrás


    Lisboa, Lisboa, Portugal SmartRecruitments Tempo inteiro

    Join a leading outsourcing company that specializes in providing customer/technical support and content moderation services and become part of a team of expertsStarting Dates: 03/07/2023No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new thingsWhat you will be doing:Provide support to...


  • Lisboa, Portugal Language Recruiters Tempo inteiro

    Job Description Join Our client's vibrant Customer Support Department as an Arabic speaking Customer Service Host in Lisbon, Portugal who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client's businesses. At the heart of our client are its people, as the organization believes its...


  • Lisboa, Portugal Language Recruiters Tempo inteiro

    Job Description Join Our client's vibrant Customer Support Department as an Arabic speaking Customer Service Host in Lisbon, Portugal who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client's businesses. At the heart of our client are its people, as the organization believes its...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center...

  • Arabic Customer Support

    4 semanas atrás


    Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to be a part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. Look at this position and start this new adventure in your personal and professional life! You can see the details below and we would be happy to address any questions you might have. Tasks - Customer Support...


  • Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit an Arabic speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide...

  • Customer Support Agent

    3 semanas atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Arabic Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary + bonuses **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow -...

  • Advertisers Support

    2 semanas atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Arabic Advertisers Support Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Provide pre and post-sales support for all self-service products - Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform,...

  • Advertisers Support

    3 semanas atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Arabic speaking Advertisers Support for their Lisbon office. Position: Advertisers Support Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Provide pre and post-sales support for...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious...


  • Lisboa, Portugal Webhelp Tempo inteiro

    **Location** - Lisbon, Portugal**Language** - Arabic*** **Description**: **Why joining us** Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Customer Advisor to provide great customer support,...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit an Arabic speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and provide professional customer...


  • Lisboa, Portugal Careerxtra Tempo inteiro

    We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Arabic-speaking Advertisers Support for their Lisbon office only for the night shifts. Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: - Provide pre and post-sales support for all self-service products -...


  • Lisboa, Portugal Jl Talent Partners Tempo inteiro

    We're looking for Arabic speaking Customer Support professionals to join our client's team in the beautiful Portugal!What you'll do: Provide the highest level of support to our customers via phone and email on a range of issues; Give accurate, valid and complete information by using the right procedures; Be the owner of the customer query and ensuring a...


  • Lisboa, Portugal Maria Costa Tempo inteiro

    **Position description**: - Work from Lisbon - Full time job (8 hours a day and 5 days a week - total of 40 hours per week) - No previous experience is required. You will have a complete training provided by certified instructors - Easy and fast recruitment process **About the project**: It is for a renowned technology company. **Your new employer**: A...