Customer Service Advisor German Speaker

4 semanas atrás


Lisboa, Portugal TOPTALENT Tempo inteiro

TopTalent Recruitment Agency is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Service Advisor to join their teams in Porto.

**WORK MODE**
- On site

**DUTIES AND RESPONSIBILITIES**
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
- Closely work with other departments together, for example Sales and Marketing

**REQUIREMENTS**
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to take stressful situations well
- Previous Contact Centre or Customer Service experience (preferable)
- Good and customer-friendly service is the highest priority for you
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations

**OFFER**
- Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Days off: 2 days (rotative)
- Workload: 40h/week (full time)
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential

**TRAINING DURATION**
- 30 calendar days

**SCHEDULE**
- Monday to Friday, between 08:00 and 17:00



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