![Bosch](https://media.trabajo.org/img/noimg.jpg)
Norwegian & Swedish Market Back Office Specialist
2 meses atrás
App and related software customer support;
- First contact that the customer;
- Analyze requests and answer accordingly;
- Provide solutions and step by step guides to help customer's with the app usage;
- Advise regarding software and app updates;
- When necessary, inform customer the best way to get help regarding issues out of our range;
- Inform second level support when there are recurrent issues they are not aware of;
- Point of contact between the customer and the technical team;
- Assist dealerships and customer support when the issue is the App.
**Qualifications**:
**What distinguishes you**:
- Norwegian (C1 level) or Swedish (C1 level) Mandatory
- Fluency in English
- Good communicative competencies, commitment and solutions oriented;
- Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry _(interest in modern widgets, e.g. App customer support, is a plus)._
**Additional Information**:
**What we offer you**:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
**Histórias de sucesso não acontecem por acaso...**
**Faz com que aconteçam Candidata-te**
**Job Location**:
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