Technical Support Specialist
3 semanas atrás
You have contact with both Bosch colleagues and specialized customers to provide technical support with regards to the Bosch Building Technology portfolio, mostly camera surveillance products;
- The Technical Support Team uses a case / ticket system for daily support to manage all issues;
- You are also responsible for the proactive sharing of knowledge within the technical support teams;
- The role includes international travel and the expectation is that in specific cases your availability matches different time zones;
- You like to work structurally and adapt in an environment where continuous improvement is paramount.
**Qualifications**:
- 3+ years of experience in IT / IP with the emphasis on customer support or engineering;
- Excellent analytical and hands-on problem-solving skills with a strong customer focus;
- Strong time management skills to operate within a flexible customer driven environment;
- Good communication skills in English, both orally and in writing. German is a plus;
- MBO + / HBO Technical education is preferred.
**Additional Information**:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
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