Customer Success Support

3 semanas atrás

Lisboa, Portugal Lionstep AG Tempo inteiro

**Job-Zusammenfassung**:
Diesmal sind wir unser eigener Kunde und suchen jemanden wie Dich. Lionstep unterstützt Unternehmen bei der Identifizierung, Suche und Einstellung neuer Mitarbeiter in einer einzigartigen Kombination aus künstlicher Intelligenz und menschlicher Interaktion. Über 700 Unternehmen wie: Telefonica, Adidas, Mobiliar und mehrere Start-Ups und Spin-Offs nutzen die Plattform.

Möchtest Du in einem jungen und dynamischen Team arbeiten und eine wichtige Rolle im Erfolg unserer Kundenbeziehungen spielen? Believe in your inner Lion und werde ab sofort Teil des Customer Success Support (Teil
- oder Vollzeit) Teams In dieser Rolle unterstützt Du beim Onboarding von Neu
- und Bestandskunden, bei administrativen Aufgaben und bei der Pflege von CRM-Daten. Du wirst auch dafür verantwortlich sein, unsere Landingpages zu überprüfen und zu optimieren sowie erste Kontaktaufnahmen mit Kandidaten über Social Media zu initiieren.

**Arbeitsbeginn**:
Ab sofort oder nach Vereinbarung

**Deine Aufgaben**:

- Unterstützung der Customer Success Manager beim Onboarding von Neu
- und Bestandskunden durch Vorbereitung von Stellenbeschreibungen und Erfassung im System sowie bei sämtlichen administrativen Belangen
- Überprüfung und Optimierung der Landingpages, um die Online-Präsenz von unseren Kunden zu verbessern
- Formulierung von ansprechenden Texten für unsere Erstansprache mit den passenden Kandidaten
- Du recherchierst zu verschiedenen Industrien und Unternehmen und erhältst so die Möglichkeit, Dir ein breites Branchen-Know-how anzueignen
- Bei Bedarf stellst Du den Telefonsupport für unsere Kunden sicher und stehst ihnen bei Fragen zur Verfügung
- Pflege von CRM-Daten, um unsere Kundendaten zu verwalten
- Du lernst einen modernen Technologie-Stack mit Tools wie Slack, Salesloft, Salesforce, Zendesk, unsere intern entwickelte App und vieles mehr kennen

**Dein Profil**:

- Abgeschlossenes Studium oder kaufmännische Ausbildung
- Verhandlungssichere Deutsch
- und Englischkenntnisse in Wort und Schrift
- Leidenschaft für kreatives Schreiben und ein Auge für Ästhetik
- Zuverlässigkeit, Detailorientierung und schnelle Auffassungsgabe
- Eine selbstständige und gut strukturierte Arbeitsweise macht Dir Spass
- Du bringst eine technische Affinität mit und bist dienstleistungsorientiert
- Zudem bist Du ein Teamplayer und hast Lust, in einem jungen und dynamischen Team zu arbeiten

**Team**:
Wir bei Lionstep bestehen derzeit aus rund 135 Mitarbeitenden. Wir sind ein international tätiges Unternehmen, wobei unsere Mitarbeitenden in der Schweiz, Deutschland, Portugal, Serbien, Rumänien und den USA tätig sind. Das Zusammengehörigkeitsgefühl des gesamten Lionstep-Teams ist unschlagbar und einzigartig.

Das Customer Success Support Team besteht aktuell aus 6 loyalen, witzigen und zuverlässigen Frauen, die sich sehr über Dich als neues Team-Mitglied freuen und Dich herzlich aufnehmen. Es wird eng mit unseren Customer Success Managern zusammengearbeitet, die Teams tauschen sich regelmässig aus, unterstützen sich gegenseitig und sind mit Herzblut dabei. Wenn Du Teil unserer erfolgreichen Vision werden möchtest, bewirb Dich jetzt
- Berichterstattung an: Teamlead Customer Success Support
- Kolleg*innen: 6
- Teamsprache: Deutsch & Englisch

**Benefits**:

- Remote Work & flexible Arbeitszeiten
- Neuste technologische Arbeitsmittel für die Interaktion mit unseren Kunden, Kandidaten sowie Teamkolleg:innen
- Je nach Land und Anstellungsvertrag, bieten wir eine überdurchschnittliche Anzahl an Mutterschafts-, Vaterschafts
- sowie Urlaubstagen
- Trainings durch interne sowie externe Coaches
- Tolles, internationales Team mit jungen & dynamischen Leuten, die Gas geben und Spass haben wollen
- Regelmässige physische und virtuelle Team Events

**Jährliches Bruttogehalt (exkl. Bonus)**:
Je nach Seniorität und Berufserfahrung

**Ansprechpartern**:
**Über uns**:
Lionstep unterstützt Unternehmen bei der Identifizierung, Suche und Einstellung neuer Mitarbeiter in einer einzigartigen Kombination aus künstlicher Intelligenz und menschlicher Interaktion. Über 700 internationale Unternehmen unterstützen wir bereits bei der Suche nach neuen Mitarbeitenden. Wir arbeiten nur im direkten Auftrag eines Kunden, geben den Kunden wichtige Insights zum Markgeschehen, beraten ihn und geben ein transparentes, fundiertes Feedback gemäss unserem CELS-Modell. Zudem schätzen unsere Kandidaten den neuen Ansatz im Recruitingprozess, was sich in unseren Google Reviews widerspiegelt.

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