Operations Associate

3 semanas atrás


Porto, Portugal GuestReady Tempo inteiro

**About Us**:
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 1.6 million guest nights sold, generating over €60 million in rental income and managing a portfolio worth over €1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

6-month fixed term position.

**Responsibilities**:

- Troubleshooting and solving operational issues in the most efficient way, taking into account cost and ensuring guest and host satisfaction.
- Using our software, manage and prioritize maintenance tasks across our portfolio each day, to make sure everything is being resolved on time, in the right order of urgency.
- Liaise with both guests and homeowners to make sure issues are being resolved to everybody's satisfaction.
- Assist with dealing with contractor invoices, payments and overall management.
- Assist the rest of the Operations team with any duties required to look after our homes.
- Routinely and proactively following up with the operational teams and contractors on any services required.
- Responsible for ensuring our homes are in an excellent state at all times, ensuring priority and urgency of cases.
- Dispatch, coordinate and oversee maintenance contractors to carry out tasks across our homes on a daily basis.

**Job Requirements**:

- Excellent written and verbal communication skills in English.
- Quick learner, problem solver, with a proactive mindset.
- A worthy team player, dedicated to contribute towards common goals.
- Strong organisational and time management skills.
- Ability to work well under pressure and with mínimal supervision.
- Can-do attitude and willingness to step into the unknown.
- Property Management, travel and real estate experience is appreciated.
- Willingness to work on weekends.
- Fixed Term Contract of 6-months.

**Benefits**:

- Be part of a high-growth industry experiencing the biggest travel rebound in a century.
- Become part of a fast-paced high-growth start-up.
- Join a diverse and multicultural team spanning several countries.
- A collaborative work culture with no room for office politics and big egos.
- Join a dynamic work environment with flat hierarchies and space for your own ideas.
- Drive and own challenging and diverse projects.
- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps

**Diversity and Inclusion**:


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