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Retail Manager
Há 1 mês
**Increase the number of customers and promotion of the sales**:
- Manage and motivate the team to increase sales and ensure efficiency of the whole operation, both in the Money Transfer and in the Foreign Exchange activity.
- Identify current and future customer requirements per point of sales by establishing rapport with potential and actual customers and exchanging with branch managers and cashiers.
- Plan existing manpower taking into account legal frame to reduce the time of attending customers and “kill the queues” in high traffic periods (“seasonality”).
- Review and propose adjustments to pricing policies by reviewing selling activities (schedules, corridors/destinations, etc).
- Design and organise special promotions, displays and events.
- Detect new areas of business and/or growth.
- **Achievement of financial objectives**:
- Analyse sales figures achieved to compare them with the forecast; analyse variances and initiate corrective actions.
- Analyse and interpret trends to facilitate planning; participate in the settlement of financial objectives by preparing an annual budget.
- **Management of the staff**:
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as provide or organise training and development.
- Maintain store staff job results by coaching, counseling and disciplining employees. The RM will dedicate a significant part of his/her time, at least during the first period, to plan, monitor and appraise job results.
- Work jointly with the Enterprise Committee in finding constructive solutions and reasonable alternatives to the different circumstances.
- **Other responsibilities/tasks**:
- Ensure standards for quality, customer service, security and health and safety are met and solve the issues the branches may encounter in the day-to-day work.
- Schedule, attend and chair “Stores meetings” to have the full team aligned.
- To be successful in his/her role, the RM will have to tour the sales floor regularly, talk to colleagues and customers and identify and resolve urgent issues.
- High level of English and Spanish, both written and oral
- Abilities to work in the field, in close contact with the employees and the customers.
- Previous experience in sector such as Foreign Exchange or similar financial services would be an undeniable asset.
- It’s mandatory to bring an experience in achieving significant sales targets.
Demonstrated experience in managing large groups of employees.
