Service Delivery Manager Hq

2 semanas atrás

Lisboa, Portugal Vision-Box Tempo inteiro

**_The Vision-Box World _**

Join us on our exciting journey and become part of our innovative future

At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

**As a Service Delivery Manager, what are you going to do?**
- Be accountable for managing the delivery of contracted services such as maintenance as well as information technology to customers;
- Serve as the primary point of contact to the internal and external client(s) regarding overall and day-to-day service delivery;
- Ensure SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded;
- Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, the scope of work and budget;
- Build and maintain strong client relationships, and participate in client meetings regarding performance to ensure client satisfaction;
- Ensure that operational teams and subcontractors maintain a clear understanding of the client's needs, and provide day-to-day client advice and support;
- Promote the organization's capabilities and works to achieve contract extension or to win additional business within the account(s);
- Promote S&M contract renews and expand the services offer in the current customer base.

**What are the skills and professional experience we’re expecting from you?**
- ITIL Certification.
- Incident Management experience.
- Proficiency in Portuguese and English, both spoken and written.
- Knowledge in contract management and project management.
- Knowledge in financial management, to administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service as well as to provide financial performance reports.
- Ability to manage customers outside of Portugal.
- Excellent communication skills including the skills to bridge the gap between technical and non-technical stakeholders.
- Bachelor’s degree in computer science, business administration or closely related discipline, desirable.

**Some of the cool reasons to work with us**:
Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;
Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact;
We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;
We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.

  • Service Delivery Manager Hq

    Há 15 horas

    Lisboa, Portugal Vision Box Tempo inteiro

    The Vision-Box World… Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...

  • Service Delivery Manager Hq

    Há 15 horas

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    The Vision-Box World… Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Delivery Manager

    3 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

  • Service Delivery Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal WTW Tempo inteiro

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    A Ankix é uma empresa de competências tecnológicas, a atuar no mercado desde 1999, que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e orientação para o cliente e suas...

  • Client Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 11902_Client Delivery Manager **Descrição**: Service Delivery Manager **Perfil**: We are looking for an Client Delivery Manager to integrate a project in Lisbon. - Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or PreSales settings; - Strong customer orientation with a focus on...

  • Delivery Manager

    Há 2 dias

    Lisboa, Portugal Velv Tempo inteiro

    Com o foco de desenvolver novas e desafiantes experiências, procuramos um Delivery Manager para se juntar a uma das nossas dinâmicas equipas de produto.Aqui, o Delivery Manager será responsável pela gestão do cliente e da equipa, mas também apoiar e ajudar outros elementos da equipa, e partes interessadas. DescriçãoDescrição EmpresaDescrição da...

  • Delivery Manager

    Há 4 dias

    Lisboa, Portugal Velv Tempo inteiro

    Com o foco de desenvolver novas e desafiantes experiências, procuramos um Delivery Manager para se juntar a uma das nossas dinâmicas equipas de produto.Aqui, o Delivery Manager será responsável pela gestão do cliente e da equipa, mas também apoiar e ajudar outros elementos da equipa, e partes interessadas.Descrição Descrição EmpresaDescrição da...

  • Service Delivery Manager

    3 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    As a world-leading insurance company, AXA act for human progress by protecting what matters on becoming a sustainable tech-led company, and at AXA Group Operations we are one of the major atalysts for this transformation. We are present across 17 countries with committed, highly qualified teams. As a Delivery & Engagement lead, your main objective is to...

  • Service Delivery Manager

    Há 5 dias

    Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Overview:Join one of the largest independent IT and business consulting companies. With 90,000 professionals, the company offers a comprehensive portfolio of capabilities, ranging from strategic IT and business consulting, systems integration, IT service management, business process management, to intellectual property solutions. The main projects are based...

  • Delivery Manager

    2 semanas atrás

    Lisboa, Portugal Devoteam Portugal Tempo inteiro

    At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in...

  • Delivery Manager

    2 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of...

  • Delivery Manager

    2 semanas atrás

    Lisboa, Portugal Humana Portugal Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...

  • Soc Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Umatch Tempo inteiro

    Estamos à procura de um SOC Service Delivery Manager altamente motivado para se juntar à nossa equipa e integrar projetos numa empresa de Serviços e Consultoria de IT. Se te consideras uma pessoa flexível e proativa e desejas enfrentar novos desafios profissionais, envia-nos a tua candidatura! Estamos ansiosos por fazer parte do teu crescimento e...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Vodafone Tempo inteiro

    **What you’ll do**: Drives focus on the customer experience to align TV service and sub products with the needs of the business and providing end to end service management and improvement to ensure quality of services according to SLAs. **What's in it for you**: - Ownership for all the KPI definition with the market stakeholders - Control the agreed...

  • Junior Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Unit4 Tempo inteiro

    **Company Description**: At Unit4, we are growing and working with some of the most exciting organisations in Europe, delivering huge impact and positive change to the people experience! This is a great time to join Unit4 as we continue to grow, innovate and create a world class environment for our people. Due to our continued success, we are recruiting for...

  • Delivery Manager

    Há 6 horas

    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    A Dellent é uma empresa de consultoria especializada em Sistemas de Informação e Telecomunicações. O nosso objetivo é conseguirmos ajudar os nossos consultores e candidatos a integrarem projetos que vão ao encontro dos seus interesses, motivações e expectativas.Se és um profissional apaixonado pelo universo automóvel e pela inovação na...

  • 30 - Delivery Manager

    1 semana atrás

    Lisboa, Portugal Ppm Coachers Tempo inteiro

    Procuras uma empresa que seja especializada nas áreas de Project Management, Business Analysis e Agile Transformation?A PPM Coachers apresenta uma oferta de serviços completa e integrada, tanto nas componentes tradicionais como nas abordagens Agile e que vai desde a Consultoria Estratégica com o desenho de modelos de Demand Management Office (DMO),...