Service Delivery Manager

Há 1 mês


Lisboa, Portugal Caixa Mágica Software Tempo inteiro

Overview:Join one of the largest independent IT and business consulting companies. With 90,000 professionals, the company offers a comprehensive portfolio of capabilities, ranging from strategic IT and business consulting, systems integration, IT service management, business process management, to intellectual property solutions. The main projects are based on delivering innovative technology solutions and support to the world's leading manufacturing, life sciences, consumer goods, chemical, and retail companies. We are looking for a Service Delivery Manager with more than 5 years of experience who works independently and has a good level of communication.What are we looking for?Experience of working in an Agile Scrum team or similar;Experience of capturing requirements (user stories) and documenting in detail in Jira (or equivalent);Experience of management of a ticketing solution (ServiceNow would be great);Excellent analytical skills;Proficient in written and oral English, French is a plus;Product/service development experience;If necessary, the candidate needs to be available to travel at least 3 to 4 days a month.What will you do?Ensure a high quality of services for worldwide entities.Single point of contact for the local IT team, concerning the solution provided and infrastructure topics.Coordinates incidents and demands management for our scope of solutions.What can you expect from us?A permanent job contract for a long-term projectTech equipment + SIM Card + personal smartphoneHealth and Life InsuranceSocial events and team buildingsThe commitment of letting you grow with us, and be rewarded accordinglyA dynamic and young team that will always be there to support youTraining in the latest technologiesCoffee, fruits, snacks, and a warm welcome when you pass by the office#J-18808-Ljbffr


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