Service Delivery Manager

2 semanas atrás


Lisboa, Portugal Olisipo Tempo inteiro

Referência

13310_Service Delivery Manager_Lisboa

**Descrição**:
Service Delivery Manager

**Perfil**:

- 5+ years of experience in a similar role, preferably within a multinational environment;
- Proficiency in English, with French language skills considered a strong asset;
- Experience working in Agile Scrum teams or similar methodologies;
- Proven ability to adapt to changing priorities and work effectively in a fastpaced environment. Responsibilities: Serve as the primary point of contact for the local IT team, overseeing solutions and infrastructure matters;
- Coordinate incident and demand management, ensuring timely resolution and escalation as necessary;
- Implement and maintain service level objectives and roadmaps, adhering to established guidelines;
- Analyze and document requirements (user stories) in detail, utilizing tools such as Jira or equivalent;
- Foster positive relationships with stakeholders, providing highquality customer service and building trust;
- Contribute to the enhancement of knowledge articles and best practices within the organization;
- Utilize ITIL methodologies to optimize service delivery processes and procedures.

**Oferecemos**:

- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.


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