Customer Service with Proficient Level of French
Há 1 mês
Are you looking for a position on Customer Service where you can also develop your language skills? Would you like to work at an international and multicultural company? If the answer is yes, join our team
The company is responsible for the production and distribution of gases in the medical and industrial fields. We are currently looking for a Customer Service Advisor for our Self Service Center in Porto.
Tasks
**Your responsibilities will be**:
- Provide assistance via phone/mail/chat to agents by solving simple and complex queries that impact the performance of the indirect sales business
- Guide the customers through the Webshop
- Ensuring that the data received from the customers is accurately and timely maintained
- Give support to the Font/Back Office team to solve customers’ claims
**Requirements**:
**The requirements for this position**:
- Fluent in French and basic English
- Pro-active, focused on responding promptly to actions
- SAP, Office or knowledge of other office software’s is preferred
- Able to work in a results-oriented team
- Minimum required Secondary school
**Benefits**:
**Conditions you will receive**:
- Stable vacancy
- Compensation package: Base salary + language bonus + meal allowance
- Hybrid work: 3 days at home, 2 at the office
- Multicultural and dynamic environment
- Possibility of growth inside the company
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