Customer Success Advisor

2 semanas atrás

Lisboa, Portugal ManpowerGroup Tempo inteiro

A Páginas Amarelas, um dos maiores players na área do Marketing Digital encontra-se à procura de um Customer Success Advisor (M/F) para a sua empresa

Perfil para a Função:
Esta função requere um perfil que consiga garantir um relacionamento de confiança para com os nossos Clientes, apresentando uma orientação customer-centric e uma abordagem proativa, garantindo que os Clientes obtenham e tenham a real percepção de valor dos produtos e serviços da Páginas Amarelas.

Como Customer Success Advisor será fundamental adquirir uma compreensão das necessidades e desafios de negócio do Cliente, para determinar o melhor curso de ação possível para adoção e expansão do programa de marketing digital. Será necessário fazer a interface com vários departamentos da nossa Empresa (Especialistas de Performance, Especialistasde Produto, Vendas) para ser uma voz ativa dos Clientes.

**Responsabilidades**:

- Gestão de uma carteira de Clientes para garantir uma excelência na entrega de serviço;
- Deter conhecimentos avançados sobre construção de websites e a sua gestão;
- Apropriar-se dos desafios e problemas dos Clientes até uma resolução definitiva;
- Executar as melhores práticas em gestão de programa de marketing digital dos nossos Clientes;
- Trabalhar de forma alinhada e muito próxima junto da área de Vendas para identificação de oportunidades de cross-sell e upsell;
- Contribuir ativamente para a redução de churn e impulsionar a renovação de contratos;
- Atuar como a Voz do Cliente;
- Obter feedback relevante e recomendações dos Clientes para a equipa de Gestão de Produtos;
- Ter uma atitude proativa e orientada ao Cliente perante todos os desafios de forma a ter impacto positivo nos Clientes, na equipa, e na Empresa.

**Requisitos**:

- 2 ou mais anos de experiência em funções de gestão de Clientes;
- Experiência comprovada em gestão técnica de marketing digital;
- Capacidade de liderar pessoas para gerar resultados;
- Abordagem altamente quantitativa para entender, medir e prever o comportamento e a receita do Cliente;
- Licenciatura (ou equivalente) ou superior.

Como os resultados serão medidos:

- Manter e aumentar a receita na base de Clientes existente;
- Aumentar a visibilidade dentro do portfolio de Clientes atribuído;
- Customer Satisfaction Survey e Net Promotor Score;
- Tornar os Clientes como advogados da marca Páginas Amarelas.

**Tipo de oferta**: Período Integral

**Benefícios**:

- Cartão/Ticket refeição

Horário de trabalho:

- Turno de 8 horas

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