Resolution Analyst

6 meses atrás

Lisboa, Portugal Organon Tempo inteiro

**Welcome to our Team**

Reporting to the Source-to-Settle (StS) EMEA Service Delivery Lead, the StS Resolution Specialist(s) will serve as a single point of contact (SPOC) responsible to own and manage resolution of business-critical incidents within EMEA region that could result in a negative outcome or experience for our Company, Founder, and Vendors. Our Company's StS process areas include Vendor Master Data, Purchase Order Management, Invoice Processing, Settlements, & Employee Expense Management.

The StS Resolution Specialists are highly trained and skilled professionals, who are accountable to lead issues to resolution and quickly identify and remediate root causes. In addition, this role will work daily with our global BPO partners who execute StS services for Organon EMEA region. Outstanding communication skills, a high level of emotional intelligence, adaptability, and the ability to make decisions in a fast-paced environment are essential.

**Purpose of the role**

Own it Accountable to receive, respond, and resolve escalations and critical care needs related to the Source to Settle processes.

Professionally and timely handle internal and external inquiries reducing overall resolution time at high end user satisfaction rate.

Gather missing information from Organon Vendors and Founders preventing invoices to be posted or payments to be processed. Support Founders with PO and purchasing data related questions. Collect, manage, and facilitate the completion of both sensitive and confidential business documents and requests needed to support the StS Process.

Proactively establish key relationships across the organization, allowing you to leverage a key network of stakeholders involved in the process.

Actively review StS support data to draw insights and present recommendations to improve quality, flexibility, and simplicity of processes. Partner with StS Teams create or enhance current StS case content, business rules, and knowledge management. Support the trainings and knowledge base by sharing best practices across the StS Teams.

**Education Minimum Requirements**:

- Bachelor’s degree in Business Administration, Finance, Accounting or other related to StS.

**Computer Literacy**:

- Experience working with SAP (Valued: experience with SAP S/4 HANA and Coupa), Concur, and deep understanding of key StS business processes.
- Working knowledge of ServiceNow, Jira, or other case management software used in issue resolution.
- Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, MS Office.

**Required Experience and Skills**:

- Minimum 3 years of total experience in as many of the StS or Procurement process areas like Vendor Management, Catalog/Sourcing, Purchase Order Management, Invoice Processing, Settlements, & Employee Expense Management.
- Fluency in English. Additional languages highly valued.
- Demonstrated experience working in a shared service environment.
- Support our Founders internationally, including the ability to work flexible hours.
- Resilient, independent professional, able to work and thrive under pressure.
- Strong listening, influencing and negotiation skills.
- Capable of working through ambiguity and ensuring key stakeholder satisfaction & process health.
- Resolves problems through critical thinking, stakeholder participation, and data analysis.
- Excellent communication skills & experience with international & diverse audiences.
- Ability to think strategically as well as tactically.
- Experience working on regional or global teams.
- Experience with Internal or External Audit valued.
- Demonstrated experience working in large teams collaboratively, including working with BPO partners.
- Demonstrated ability to maintain financial controls.
- Ability to engage & manage in a remote work environment.
- Teamwork oriented with a focus on service and collaboration mind-set.

**Secondary Job Description**

**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

**Search Firm Representatives Please Read Carefully**

**Annualized Salary Range**

**Annualized Salary Range (Global)**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites**

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of

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