Aftersales Representative

**Job Purpose**

Provide post-purchase support, resolve customer issues, and ensure satisfaction by offering product knowledge, effective communication, and assistance with inquiries and concerns.

**A glimpse of your daily mission**
- Manage customer tickets to address inquiries, concerns, and product-related problems post-purchase.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to relay customer feedback and contribute to continuous improvement.
- Document customer interactions, issues, and resolutions for record-keeping and process improvement purposes.
- Monitor warranty claims.
- Propose satisfactory solutions to customers in case of disputes.
- Inform the manufacturer about user complaints.
- Ensure customer satisfaction.
- Provide customers with technical and commercial support in case of installation issues or breakdowns.

**Your Qualifications**
- Bachelor/University Degree preferred (Business, Marketing, Design or equivalent studies).
- Fluent in French and English languages (business professional).
- Background in quality and/or aftersales roles, preferably within the industry.
- Strong problem-solving abilities and customer-focused mindset.
- Demonstrate problem solving skills and high degree of professionalism and integrity.
- Excellent communication skills, both verbal and written.
- Proficient with Microsoft Office.

**About us**

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.