Business Analyst Airport Operations

2 meses atrás

Porto, Portugal TUI Tempo inteiro

The Customer and Colleague Domain is focused on Supplier Management, Implementing Change, Supporting Global Airport Operations and delivering a digital transformation for Airline IT
As a Business Analyst Ground Ops you are part of a cross functional team that supports the maintenance and delivery of new and existing airport technology.

The Business Analyst Ground ops is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the BA thinks outside of the box, loves collaborating across teams and is a lifelong learner.

**ABOUT THE JOB**
- You will collaborate with business and technology leads to clearly define and document new changes and enhancements to our software platforms.
- Working alongside a varied set of technology and business stakeholders, you will define and document processes and provide training material for new functionality, where required hold regular refresher training for internal
- You’re accountable for maintaining the set up and maintenance of the transmission of passenger data to the airport and regulatory systems.
- You will be responsible for the documenting and maintaining Test scripts for the Airport software technology. Ensuring they cover all new and existing functionality,
- You will effectively support the delivery for new projects and enhancements, supporting on the solution design, build, test and implementation activities.
- You will be responsible in continuously reviewing processes to support the reduction of errors and improving the customer experience in the customer digital journey through the airport.
- You will continuously be considering impacts to upstream/ downstream services.
- Active co-design of the innovative “Digital Platform” of the Digital customer journey through the airport.
- Independent adaptation and configuration of the solutions used in daily operations.
- Collaboration in interdisciplinary teams in a central function within the company.
- Consulting diverse stakeholders
- Taking accountability and driving actions through to resolution
- Risk and impact analysis
- identify and work with targets, dependencies and constraints

**ABOUT YOU**
- Whether you have a degree or professional training in IT is secondary to us - what is important to us is your passion and affinity for working with airport software.
- Experience in software development and knowledge of integrating / connecting systems via APIs are desirable
- Experience and knowledge of airport operations
- Dealing with (agile) methods for prioritization, control and structuring are just as much part of the repertoire as focusing on the product vision.
- Good understanding of business processes, keen interest in PIM and content and affinity to use them optimally for the customers and companies
- Strong analytical skills while focusing on accuracy and details.
- Team player with strong organizational and problem solving skills. Trouble shooting
- High level of initiative and creativity as well as the ability to think outside the box
- Strong interpersonal and relationship skills, adept at managing a wide range of stakeholders and the ability to demonstrate when a good job has been done and how to learn from mistakes

**ABOUT OUR OFFER**
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
- Personal benefits: We offer attractive remuneration with holiday bonus, generous travel benefits, extensive health & wellbeing offers and much more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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