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Total Rewards Assistant
4 meses atrás
About us:
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion.
Every day, our products improve the lives of millions of people around the world. We’re hugely proud of this, which is why we’re transforming our business to reach millions more. Join us on our journey to #ForeverCaring as a Total Rewards Assistant, and you’ll drive progress that really means something.
We are transforming our HR function at Convatec and are now looking for great people to fill key roles in our new international HR Service Delivery Team, closely aligned with our Global Business Services (GBS) organisation. This role represents a fantastic opportunity to join us at a key execution stage of the programme to be part of the implementation and improvement of this critical component of our new function.
**Job Summary**
The role of Administrator, Total Rewards Service Delivery is to support the delivery of Total Rewards HR services to the Convatec enterprise as part of an international team of delivery experts. Our Total Rewards Administrator will be based in our Lisbon service delivery centre and will work closely with their colleagues in Total Rewards and other HR service teams, together with HR Business Partners and Senior People Partners to deliver great Total Reward services to our colleagues, which includes support for:
- Global reward programmes such as the Annual Compensation Review, Global Incentive Plan, Group Life Insurance
- Global Recognition programme
- Annual survey submissions.
**Key responsibilities in your role include**:
Implementing, Testing and Stabilising Total Rewards Service Delivery
- Support the build of Total Rewards detailed processes (Local Work Instructions), technology and collateral (through knowledge transfer) to mobilise the Total Rewards service
- Support the build of clear and consistent rules and guidance for resolution of requests, ensuring that the right requests are resolved at first contact
- Participate in stabilising the Total Rewards support services once live, as measured by delivery of Reward service levels at agreed and acceptable levels
- With your colleagues across HR, drive the ongoing development and improvement of our knowledge bases to support colleague direct access to the information and systems that they need
- Support colleagues as part of the take-on of additional Total Rewards Administration activities that are suitable for delivery in a shared services environment
- Participate in our induction programme for new team members, provide feedback on the induction process and share ideas and feedback for improvement.
Service Delivery and Continuous Improvement
- Act as the first point of contact for supporting colleagues in resolving queries about their pay awards, benefits and incentives, resolving queries and requests at first contact wherever possible, but recognising when more specialist help is needed. Referring requests to immediate colleagues or colleagues in other service delivery teams where necessary and appropriate
- Play an active role in reviewing the use of published Total Rewards information (policies, user guides and knowledge articles), and building and improving collateral to allow our colleagues to “self-serve” information about their incentives and benefits, quickly and easily and without the need to raise a request for help. Support the update of this information to reflect changes in legislation and procedures when they arise
- Audit reward information held on Workday and work with colleagues to ensure corrections are made and maintained
- Support the completion of annual survey submissions according to participation deadlines, liaising with Total Rewards COE and Solutions Delivery to ensure all questions are accurately completed
- Gather inputs to colleagues’ pay from benefits, incentives and bonuses in time for payroll cut-offs and enter into Workday to ensure that they are processed into the relevant payroll system as required
- Maintain benefit data, including recognition and incentive payments in relevant systems (Workday, payroll etc)
- Raise purchase orders for Reward spend in SAP
- Delivery of agreed Total Rewards support services in a reliable, consistent and compliant manner, working with your colleagues to deliver a high quality and responsive level of customer service as measured by colleagues’ rati
