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French Learning Specialist
4 meses atrás
**Come and work with us.**
We are looking for a talented and accomplished **French Learning Specialist **to join our team to enhance the competencies of individual employees by designing, updating and conducting training programs that will boost employees workplace performance in alliance with Foundever's core values.
As a **Learning Specialist** in this project, your daily responsibilities will include:
- Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
- Modifies and presents training programs for representatives/agents.
- Tracks and analyzes training programs by examining agent performance.
- Recommends changes to training programs.
- Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
- Participates in identifying program needs, obtaining technical data and scheduling programs.
- Maintains training records.
- Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs.
To succeed in the role, you will need to have:
- Native or proficient level of **French **(mandatory)
- Advanced level of **English** (at least C1) both verbal and written
- Strong facilitation, problem-solving, research and decision-making skills.
- Organizational and time management skills.
- Ability to manage challenging trainees and customers while remaining in control.
- Good judgment and ability to express thoughts clearly and simply.
- Ability to work a flexible schedule.
- Ability in designing, developing and delivering training material
- Ability to carrying out Training Needs Analysis
- Strong presentation skills
- Visual design skills and ability to storyboard
- Proficient level of Power Point, Excel
- Critical thinking skills
- Ability to learn fast on a job
- Availability to work from our Lisbon Sites (Santos and Sete Rios) - Hybrid Model
- Schedules: Monday to Friday - 9h to 18h
- **Must hold EU citizenship or valid work permit for Portugal**:
**Education and experience.**
- College degree in Education, HR or directly related field (preferable)
- Experience as Trainer/Learning Specialist in BPO At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.
**Specific Requirements** (when necessary)
- Availability to travel
- Out-of-hours support
**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
**Go further with Foundever**
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
