Customer Support Advisor
5 meses atrás
**Position Overview**:
We are seeking a dedicated and enthusiastic Customer Support Advisor with fluency in Norwegian and proficiency in English (B2 level) to join our team. In this role, you will serve as the first point of contact for customers of a leading global home furnishings retailer, providing exceptional service and acting as a vital brand ambassador. If you have a passion for delivering excellent customer service, this opportunity is perfect for you.
**Key Responsibilities**:
- **Customer Interaction**: Professionally assist customers via inbound calls, addressing inquiries, providing product information, and attempting to close sales over the phone.
- **Delivery Support**: Help customers with delivery-related issues, including tracking orders, resolving problems, and checking stock availability.
- **Troubleshooting**: Provide support for account management, software functionality, and troubleshoot any issues customers may encounter.
- **Real-time Assistance**: Deliver accurate, timely, and professional responses to customer inquiries.
**Qualifications**:
- **Language Skills**: Fluency in Norwegian and proficiency in English (B2 level).
- **Customer Service Experience**: Previous experience in a customer service role, preferably in a retail or similar environment.
- **Communication Skills**: Excellent verbal communication skills, with the ability to convey information clearly and effectively.
- **Problem-Solving Skills**: Ability to troubleshoot and resolve customer issues efficiently and professionally.
- **Adaptability**: Flexibility to work rotational shifts, including bank holidays, and manage a variety of customer interactions.
**Work Schedule**:
- **Hours**: Monday to Saturday (including bank holidays): 07:00 AM - 08:00 PM (Portuguese time).
- **Shifts**: Rotational shifts with two days off (Sunday + 1 rotational day).
**Tipo de oferta**: Integral/Full-time
Requisito de idioma flexível:
- Português Não Necessário
Data de início prevista: 25/09/2024
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