Claims Administrator
4 meses atrás
Job Type:
Permanent
Build a brilliant future with Hiscox
The Role
The main objective of this role is to support the country team in managing their Claims administration by providing an efficient, high quality administrative service.
Key Responsibilities- General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring.- Accurate, timely and efficient data entry and quality checking of claims information as per the Hiscox standards.- Open a new “account” for each claim, into the system to help with efficient processing of the claim - throughout the claim lifecycle.- Prepare the payment of claims in the system.-
- Support data cleansing and mass change processing projects.- Keep the relevant KPIs updated.- Liaising with internal and external parties to respond to and resolve queries within processing deadlines.- General contact with underwriters and clients (if applicable) always providing a great customer experience.- Preparing management information reports as requested using various reporting tools and methods.- Participate and provide support to process improvement projects.- Delivers exceptional service standards/KPI’s.- Participating and support the implementation in continuous improvement or change project work.- Providing support to other teams to cover absences and peak workloads.- Contributing to technical support and procedural best practice and support.- Provide new ideas and support the team leader and coordinator regarding execution.
Person Specification- Baccalaureate qualification.- Fluent and competent in English.- Good interpersonal skills with the ability to work as a member of various teams.- Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.- Experience on small claims handling or in insurance will be an advantage.- Curious, willing to learn and showing a challenging conventions spirit.- Ability to organise and prioritise and plan workload to meet deadlines.- Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it.- Personable, able to develop rapport easily and build relationships across and outside Hiscox.- Good Customer Focus.- Expresses a “can-do” attitude.
**Required Skills**:
- You will ideally have experience of working in an office environment, ideally in a multinational, multi lingual environment. This could include work experience as part of a training programme but is not essential.- Evidence of an interest in a career in administration or insurance is required.- You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.
- Work with amazing people and be part of a unique culture_
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