Claims Administrator

3 semanas atrás


Lisboa, Lisboa, Portugal Hiscox Tempo inteiro
Job Title: Claims Administrator - Dutch Language Support

Hiscox is seeking a Claims Administrator to support our team in Brussels in managing their Claims administration by providing an efficient, high-quality administrative service.

Key Responsibilities:

  • General administrative duties such as scanning, photocopying, profiling, issuing documentation, and mailbox monitoring.
  • Accurate, timely, and efficient data entry and quality checking of claims information as per Hiscox standards.
  • Open a new "account" for each claim, into the system to help with efficient processing of the claim.
  • Prepare the payment of claims and providers' invoices in the system.
  • Print, process, and dispatch standard letters and emails as required.
  • Own the process for managing a number of borderau for our European MGA business.
  • Support data cleansing and mass change processing projects.
  • Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
  • General contact with brokers and clients (if applicable) always providing a great customer experience.
  • Providing support to other teams to cover absences and peak workloads.
  • Contributing to technical support and procedural best practice and support.

Your Profile:

  • Baccalauréat
  • Experience with claims handling or in the insurance industry are an advantage.
  • Fluent in Dutch, French, and English.
  • Customer Focus
  • Organizational skills to enable you to keep track of priorities and a get it done attitude
  • Good interpersonal skills
  • Accuracy and attention to detail and quality to produce high-quality output
  • Good IT Skills

What We Offer:

  • Team spirit, open feedback culture, flat hierarchies, and creative freedom;
  • Internal and external trainings;
  • Promoted work-life balance through home office options and sabbaticals;
  • Attractive remuneration consisting of fixed and variable components;
  • Many social benefits, such as pension plans and travel allowances.

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