Content Moderator: Croatian

4 semanas atrás

Lisboa, Portugal Talentrail Tempo inteiro

Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains.

**Project**:
You will be providing services for a technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services. Globally, it has 100 million customers, and over 3 million drivers.

You will be reviewing content of a graphic nature, and enforcing policy decisions related to content, handling sensitive and complex issues faced by users to protect the platform and keep them safe.

**Your Responsibilities**:

- Review the content that has been received by internal systems or users to ensure that it complies with the community guidelines established by the client;
- Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client;
- Make timely escalations that require special attention in accordance with established procedures and comply with all the orders, instructions, procedures related and complementary to the role;
- Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers.

**To succeed in this role, you will need**:

- Fluency in Croatian | Polish | Latvian | Czech | Estonian (must be at least C1)
- Communicative level of English ( at least B2)

**What you will gain**:

- Base salary ~1100 - 1295 gross
- The first contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one)
- Public and Private health insurance provided by the employer

**IF YOU ARE MOVING FROM ABROAD**:

- Airport pick-up and administrative assistance with your registration in Portugal;
- Refund of the flight expenses after 9 months after the 1st day of hiring;
- Fully paid Accommodation in the city;
- Integration activities: Portuguese lessons, sports and other opportunities for integration
- Note: EU citizenship or full working rights are required_

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