Integration Specialist

2 semanas atrás

Lisboa, Portugal White Hat Gaming Tempo inteiro

**About White Hat Studios**

White Hat Studios (WHS) is a part of White Hat Gaming (WHG), who were founded in 2012. WHG is an online casino technology and services company with offices in Malta, London, Gibraltar, Chicago, and Cape Town. With a global team of over 600 specialists, we deliver a market-leading iGaming platform that is secure, scalable and reliable

In 2021, WHS was created via the acquisition of an RGS, brand and gaming catalogue from Blueprint Gaming, one of Europe’s biggest iCasino content providers. For the first time, leading content from Blueprint, Reel Time, Merkur and Lucksome Studios has been offered by WHS to players on the US market.

At WHG and WHS, we promote and foster a highly collaborative environment, offering complete flexibility and autonomy to our people. As we grow rapidly, we continue to maintain a start-up atmosphere where we help each other and take a holistic approach to our day-to-day responsibilities.

**Summary**:
We are looking for an Integration Specialist to support the onboarding new customers and ongoing support of White Hat Studios integrated customers. You will be a key customer technical point of contact, understanding how systems work together along with the ability to quickly troubleshoot issues and effectively communicate solutions.

**The Job**:

- Become the expert of the White Hat Studios integrations and customer APIs.
- Scope, plan and run customer integration and onboarding projects.
- Provide technical guidance to White Hat Studios customers during the onboarding process.
- Responsible for testing and signoff of customer Integrations.
- Document the integration and record key points of interest.
- Be our customer’s main technical point of contact for staging and production integration issues.
- Identify areas for process improvement, propose and implement solutions.

**What you already have**:

- Previous experience in a similar role.
- Excellent communication skills, both written and spoken, including the ability to communicate technical information to non-IT professionals.
- Ability to establish confidence, rapport and foster cooperative relationships with customers.
- Proven analysis and problem-solving skills.
- Experience with systems integration and APIs.

**How we approach things**:

- Medium-sized company with a start-up culture and a can-do ethos.
- We focus on getting stuff done and supporting each other to achieve common and individual goals.
- Working remotely but communicating regularly.
- Open-door policy across all levels and departments.
- An inclusive environment with staff from all around the world.

**What we offer**:

- A mostly remote and flexible working schedule.
- Generous time off varied based on the country of residence.
- Training on the job.
- Opportunity to progress within the company, not limited to one department or team.
- Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.

**Job Types**: Full-time, Permanent

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