Api Integration Specialist

Há 7 dias

Lisboa, Portugal Flix SE Tempo inteiro

We are seeking a versatile and experienced professional to join our Distribution Domain as an API Integration Specialist. The primary function of this role is to support the onboarding and retention of Flix commercial partners using the Flix API.

You will have the opportunity to work with strategic customers in the world of third party resellers and metasearch engines, such as Omio, SNCF or Wanderu. You will also help the Distribution department with identifying business opportunities, in the form of suggestions for API improvements, and data collection for internal use.

Your Tasks - Paint the world green
- You act as the primary technical contact for external partners during the API integration process
- You provide end-to-end support in onboarding new partners, guiding them through the API documentation, and assisting with the initial setup
- You reproduce issues reported by the Flix API customers
- You collaborate with internal development teams to understand API functionalities and updates
- You train both partners and internal team members on API functionalities and updates
- You develop and maintain comprehensive documentation on API integration processes and best practices
- You monitor API performance and proactively identify areas for improvement or troubleshooting
- You work closely with the Business Owner and the Product Development teams to relay feedback from partners and vice-versa
- You provide code samples to the Flixbus API customers You provide internal support to teams who want to use Flixbus APIs

Your Profile - Ready to hop on board

Hard Skills:

- Strong understanding of API technologies, web services, and related standards (e.g., REST, SOAP)
- Proficiency with Postman and the ability to assist with client API customer service requests and implementations
- Proficiency with at least one scripting language such as Python (preferred), JavaScript, or PHP is a plus
- Customer service experience is a plus

Soft Skills:

- Excellent communication and interpersonal skills
- Strong collaboration and team-building abilities
- Adaptability and openness to evolving responsibilities
- Customer-focused mindset with a keen understanding of user needs
- Excellent problem-solving skills and the desire to troubleshoot

Desired Experience:

- Experience in working with external partners and cross-functional internal teams.
- Previous experience in a front-end development role is a plus.
- Familiarity with the mobility or transportation industry is advantageous.
- Proven success in delivering technical solutions.

**Education**:

- Bachelor's degree in Business, Computer Science, or a related field.

Our Perks - More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.
- Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:
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