Helpdesk - Airports & Cargo (Lisbon)

3 semanas atrás


Lisboa, Portugal GIGROUP Tempo inteiro

Dando suporte global dentro do sector da aviação, estamos a recrutar um agente de helpdesk para fornecer apoio remoto aos diversos aeroportos.

**O seu dia a dia**:

- Monitorização das instalações com follow-up dos incidentes;
- Estes incidentes são criados pelo próprio e respetiva equipa e registados na ferramenta ServiceNow;
- Estudo dos projectos de comissionamento e operação e manutenção de cada cliente e cada país no sentido da resolução dos tickets criados, de acordo com os Service Level Agreements estabelecidos;
- Contacto com a equipa de Engenharia Portuguesa e Alemanha e equipa de Nível 2 ( desenvolvimento);
Elaboração de reports dos incidentes para envio ao cliente;
-

**Tarefas**:

- Elevado sentido de responsabilidade e autonomia
- Disponibilidade para trabalho por turnos (8-16/16-00/00-8)
- Fluente/Nativo em Inglês
- Conhecimentos de informática na ótica do utilizador:
MS Office
- Conhecimentos de automação, eletricidade, eletrónica são muito valorizados
- Outros conhecimentos de informática (redes, SQL, ORACLE, programação) são valorizados

**Condições**
- Vencimento Base + subsídio de turno
- Subsídio de Alimentação 8,32 por dia trabalhado
- Subsídio de Assiduidade ( 2,5% do VB)
- Atribuição de equipamento

//pt.Gigroup.Com.



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