Helpdesk Support

3 semanas atrás


Lisboa, Portugal Innovation Makers Tempo inteiro

Na Innovation Makers continuamos em expansão e pretendemos reforçar a nossa equipa IT Support com um elemento de helpdesk.

**Local**: Carnaxide, Lisboa, Portugal

**Regime**: Presencial

**Período de trabalho**: Full-time

**Cargo**:
**Principais responsabilidades**:

- Suporte operacional aos colaboradores da empresa
- Diagnosticar e solucionar problemas de software e hardware nos equipamentos de trabalho dos colaboradores
- Instalar e configurar softwares e periféricos
- Aceder a pedidos de suporte e proceder às respetivas soluções
- Documentar procedimentos de suporte e manuais para os utilizadores
- Coordenação com a equipa de IT para resolver problemas mais complexos
- Identificar e sugerir melhorias no suporte e processos de IT

**Requisitos**:

- Experiência mínima de 3 anos em suporte técnico ou helpdesk
- Fortes conhecimentos em sistemas operativos Linux, Windows e Mac
- Fortes conhecimentos de Redes IP
- Capacidade de organização e planeamento, garantindo um suporte eficiente e eficaz
- Capacidade de trabalhar em equipa, mantendo um bom relacionamento interpessoal
- Conhecimentos de Língua Portuguesa (nível avançado/proficiente) e Língua Inglesa (nível base)

**O que valorizamos**:

- Conhecimentos de Shell Scripting
- Conhecimentos sólidos sobre segurança de redes informáticas
- Conhecimentos de PL/SQL
- Experiência na gestão ou monitorização de SGBDs (MySQL, SQL Server,...)

**Outras informações**:
**O que oferecemos**:

- Vencimento ajustado à experiência e conhecimentos demonstrados
- Contrato de trabalho
- Subsídio de alimentação
- Ambiente de trabalho colaborativo e inclusivo
- Formação e acompanhamento contínuo
- Possibilidade de progressão profissional numa empresa em crescimento
- Possibilidade de participar em vários projetos e atuar em diversos mercados

**Porquê a Innovation Makers?**

A INM é uma empresa portuguesa especializada no desenvolvimento e implementação de soluções de software e hardware, com foco crescente na área financeira. As nossas competências core são nas áreas de Middleware, Mobile, UI/UX, Web Design & Development.

Somos uma empresa que valoriza o trabalho em equipa, o espírito de iniciativa e incentivamos cada elemento a contribuir e expressar livremente as suas ideias para os projetos que criamos.

O nosso principal objetivo é a entrega de soluções com valor para o negócio dos nossos clientes e para os utilizadores finais das soluções que criamos e, para tal, trabalhamos todos os dias para que quem colabora connosco tenha as melhores condições para o atingir.


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