It Support

2 meses atrás


Lisboa, Portugal Michael Page Portugal Tempo inteiro

Empresa de referência no sector de IT. Integrando a equipa de Customer Care será responsável por responder a pedidos de informação e dar apoio técnico ao cliente. Principais responsabilidades Responder a pedidos de informação e suporte sobre domínios, alojamentos e email através de tickets; Apoio em configurações de equipamentos; Apoio na utilização de ferramentas de criação de conteúdos para a web; Identificar as necessidades do cliente e aconselhar da melhor forma possível; Escalar para 3.ª linha de atendimento sempre que necessário. Perfil desejado Experiência prévia em funções de apoio ao cliente, suporte técnico, helpdesk ou similar; Forte orientação para o cliente; Boas competências de comunicação e relacionamento interpessoal; Fluência em inglês; Conhecimentos de IT especificamente de ferramentas Web serão valorizados. Conhecimentos de registo e gestão de nomes de domínios. Benefícios adicionais Integração imediata em equipa em forte expansão; Salário e benefícios adequados à função; Dia de aniversário; Formação contínua; Progressão de carreira em empresa multinacional. Apoio ao Cliente; Call Center; Inbound; Customer Service; Customer Support; Atendimento ao cliente; Helpdesk; IT; Especialista de Service Desk; Service Desk; 2º linha de atendimento; IT Support; Suporte


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    1 semana atrás


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