Helpdesk & Proximity Support Senior Officer

4 semanas atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

HELPDESK & PROXIMITY SUPPORT SENIOR OFFICER (JOB NUMBER: 2404LCF18141)

**About the job**
- The Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the procedures

**Your Main Activities Are**
- Ensure support to end users in the scope of Facilities Management
- Premises management and control (helpdesk tickets and calls, mail, parking, physical accesses, cleaning, human security, central key keeper, waste, recycling)
- Smartcards & lockers attribution
- Reception to suppliers, couriers, express
- Daily distribution of documentation and mail throughout the building
- Institutional Reception Support and Visitors Reception
- Catering ordering and events support
- Meeting rooms reservation and preparation
- Physical archive out control
- Perform and execute the 1st level controls and statistic indicators assigned to the role

**Profile and Skills to Success**
- Bachelor’s degree in Economics, Finance and Accounting
- Up to 2 years of experience in Administrative Support
- Knowledge of Facilities and Services Management
- Proficiency in Microsoft Office tools and Sailpoint
- Organizational skills, proactivity and ability to collaborate with others

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**,** a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Standard / Permanent

**Job**: SECURITY OR FACILITIES MANAGEMENT

**Education Level**: Bachelor Degree or equivalent (>= 3 years)

**Experience Level**: At least 2 years

**Schedule**: Full-time

**Entity**: PRT - CIB

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