Helpdesk Specialist

2 semanas atrás


Lisboa, Portugal RateHawk Tempo inteiro

Emerging Travel Group is a company that provides services for accommodation and transfer online-booking for individual travelers and corporate clients. We have 3 global services - RateHawk, RoundTrip and ZenHotels - in production and 2000+ employees over the world.

We are looking for a Helpdesk specialist in our Portugal office to provide technical support to employees both on-site and off-site.

Your responsibilities will include:

- Combining first and second-line internal IT support;
- Internal users and corporate office equipment support;
- Office infrastructure support;
- Administering internal company services;
- Handling, escalating, and tracking requests in the internal ticket system;
- Managing IT assets (laptops, accessories, software licenses, etc.);
- Setting up workstations for employees;
- Interacting with services and hardware suppliers;
- Performing module-level repairs on laptops (we use Lenovo and Apple).

**Requirements**:

- General understanding of Active Directory domain services and experience in basic user and computer object operations;
- General understanding of computer networks (both physical and virtual) and troubleshooting skills;
- Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS;
- Troubleshooting hardware-related issues;
- Ability to work with supporting documents from suppliers;
- Experience in writing user and technical documentation;
- Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level;
- Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level;
- Good level of English. Portuguese will be a plus.

**Benefits**
- Competitive salary;
- Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- Career growth opportunities and a corporate culture that encourages professional development;
- Complex and innovative product;
- Young and ambitious team of professionals;
- Corporate discounts on hotels and other services.



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