Customer Care Specialist
4 meses atrás
Esta pessoa vai fazer parte da equipa de Marketing e Transformação Digital da KINTO e a sua missão passará por implementar o princípio de “Customer Listening” com o objetivo de melhorar e transformar a relação com a KINTO numa “first class experience”.
**Como é Ser Customer Service Specialist da KINTO**:
- Tem uma excelente capacidade de comunicação e mantém uma atitude empática, profissional e influenciadora com todos os stakeholders
- É focado(a) na satisfação do cliente e em lhe proporcionar uma experiência diferenciadora
- É auto-motivado(a), curioso(a) e gosta de criar impacto
- Tem um gosto especial pelo setor automóvel
**Os nossos desafios**:
- Centralizar o feedback do cliente
- Trabalhar o NPS de forma detalhada, analisando os comportamentos dos clientes
- Propor medidas para a retenção de clientes
- Gerir diferentes fontes de informação
**O que valorizamos**:
- Formação superior
- Experiência de trabalho em serviço de apoio ao cliente
- Bons conhecimentos de Inglês
- Capacidade de análise de dados
- Orientação para o cliente e capacidade de lidar com diferentes tipos de perfis de modo profissional
- Capacidade de multitasking e de atenção ao detalhe
**O que oferecemos**:
- Remuneração adequada à função
- Diversos benefícios em vigor e a possibilidade de trabalhar num ambiente descontraído e sempre motivado
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