Application Support Olympic
2 semanas atrás
Referência
13309_Application Support Olympic_Lisboa
**Descrição**:
Application Support
**Perfil**:
- At least 1 to 2 years of experience as first & secondline (L1 and L2 support);
- AS400 and Unix troubleshooting skills;
- Strong knowledge of SQL queries and data analysis;
- Familiarity with production support tools like ServiceNow and JIRA;
- Olympic/Midas knowledge. Responsibilities: Provide L2 Application support to endusers;
- Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures;
- Provide a high level of customer service and maintain customer trust and confidence by building positive relationships;
- Adhere to Service Level objective targets and roadmap;
- Maintain/enrich knowledge articles.
**Oferecemos**:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.
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