German Technical Advisor for Porsche

2 semanas atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

**Do you want to work with a company that has strived to translate performance into speed - and success - in the most intelligent way possible?**
Are you
**German** native with strong
**English** communication skills?

Looking to make your career in a multicultural environment in the sunny and happy
**Lisbon**?

**So we have the perfect opportunity for you**

Your future project: join our
**German Customer Support** team.

In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

This quote gets to the heart of everything that makes
**Porsche** what it is. As a brand, as a company, and as an automotive manufacturer.

As a customer service specialist in this project, your daily responsibilities will include:

- Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
- Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
- Outbound support (e.g. related Smart Mobility or e-Performance Services)
- Case monitoring (Monitoring, handling and - if necessary - escalation of open cases)
- Response Card (e.g. handling of response cards, administration of opt.ins and opt.outs)
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

- Native **German**:

- Advanced level of **English** (at least C1) both verbal and written
- No employment termination due to just cause in work history
- Knowledgeable in Windows-based and Microsoft Office Applications
- Secure handling of IT systems
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- High passion for automotive topics and digital technologies
- Make empowerment business decisions with little guidance
- Demonstrate out of the box thinking in order to resolve customer concerns
- Proficient documentation and note-taking; must be able to clearly document information
- Maintain a clear understanding of policy and procedures and warranty coverage
- Understand the geography of the respective markets working for and being able to identify regions and provinces
- High-speed internet access and appropriate conditions for remote work
- **Must hold EU citizenship or valid work permit for Portugal**:
**Background**
- Experience in the customer service/ call center industry is preferred
- 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
- Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

**Benefits.**
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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