Trainer for Airbnb

**Trainer for Airbnb - Porto, Portugal**:

- Req ID#: 364064- Porto, Portugal, PT**Trainer for Airbnb - Porto, Portugal**:

- Operations**Learn, Lead & Grow at Sitel Group®**:
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- **GROW AS YOU GO. **We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- **BE BOLD, BE YOU. **#SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- **WORK TOGETHER TO MAKE AN IMPACT. **We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- **GAIN STABILITY, EXPAND POSSIBILITIES. **We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- **MAXIMIZE YOUR EXPERIENCE. **We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

**About Sitel Group®**

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

**Come and work with us.**:
We are looking for a talented **Trainer** to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

**Airbnb **is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a **Trainer** in this project, your daily responsibilities will include:

- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will groom employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Stay abreast of the new trends and tools in employee development
- Alignment with the Client training program and Sitel procedures
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

To succeed in the role, you will need to have:

- Advanced **English **level (C1 at least) with strong verbal and written communication skills
- One or more additional language(s) spoken in the project is a plus
- Good organization/ time management skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to make fair and consistent judgments and decisions
- Ability to solve problems and offer suggestions
- Ability to influence behavior
- Ability to adhere to all organizational policies and procedures
- Ability to give constructive feedback to the agents which lead to performance improvement

**Education and experience**
- College degree or directly related work experience
- Essential minimum of 6 months call center experience
- Previous teaching or coaching/training experience would be an advantage

**Specific Requirements (when necessary)**
- Availability to travel
- Out-of-hours support

**Benefits.**:
What's in it for you? We give our peop