IT Support Analyst

4 semanas atrás

Porto, Portugal Natixis in Portugal Tempo inteiro

**Company Description**
Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries.

Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure. Its unique culture gives true meaning to a “beyond banking” personality: to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.

We are looking for a IT Support Analyst (local contract) to join our EMEA IT Support Team, within Natixis Infrastructures, Production & Security business unit.

Part of the EMEA IT Target Operating Model, the EMEA IT Support team is being created in Porto to provide IT helpdesk and IT Support Level 1 and 2 for Frankfurt, London, Madrid, Milan, Dubai and Moscow sites.

The perimeter supported by the EMEA IT Support team would be all business lines (Risk, HR, Finance, Operation, Legal...) except Front Office users. These last users will be supported by the remaining local IT team, as due to their business constraints (client facing, trading, recording, hardware setups and replacements), reactivity and proximity support is required.

The EMEA IT Support team and the proximity teams will work together to build and develop solid working practices, procedures and processes across the platform and the success will depend on close working relationships and each other.

Main Tasks and Responsibilities:

- Entry point for the proximity teams across EMEA for 1st and 2nd line ticket escalations;
- Assist in the implementation and development of services within the EMEA perimeter;
- Assist and support in the creation and development of the working relationship between the EMEA IT Support team in Porto and proximity support;
- Development of the EMEA IT Support team building on strengths and identifying weaknesses;
- Provide clear communication on escalation to proximity teams;
- Take in charge escalated tickets related by proximity or head office teams (BPCE-IT, Natixis Paris, AMER, APAC);
- Provide constructive feedback both technically and administratively;
- Ensure that documentation, policies and procedures are kept up to date. Draft detailed documentations when required;
- Ensuring good practices conveyed and good service delivered to end users;
- Maintain a vulnerability standard in line with Head office policies;
- Show patience and pass messages in a constructive helpful manner;
- Perform level 1 controls when required;
- Follow and enforce Natixis Group IT security policy and standards.

**Qualifications**
Main Technical Requirements:

- Broad knowledge on desktop systems and remote administration tools;
- Sound knowledge of Windows technologies;
- Familiarity with batch / scripting;
- Good people skills (able to deal with range of users at all levels);
- Able to identify potential problems before they arise and take corrective action;
- Ability to analyse trends and estimate future needs;
- Ability to make well thought out and recommendations based on sound conclusions;
- Autonomous in performing end to end troubleshooting;
- Understand the needs of the business lines and offering solutions and suggestions for service improvements;
- Strong level of understanding and comprehension of new controls around IT Security (What can and can't be done from the desktop).

Other Requirements:

- Good level of English - minimum B2 (mandatory);
- Self-motivation with a curious outlook and an ability to work with mínimal guidance;
- Ability to own problems and being a team player;
- Good organization skills;
- Willingness to learn and evolve;
- Ability to keep up with a demanding and fast-paced environment;
- Problem solving, analytical and communication skills required, verbal and written;
- Ability to work in a multicultural team.

**Additional Information**
MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.

Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest) or, if you feel like stretching your legs, walk downtown to grab lunch.

Back inside. Quick sprint review (working together anywhere

  • It Support Analyst

    Há 2 dias

    Porto, Portugal Employment Pro Limited Tempo inteiro

    Buscar vagas de emprego e oportunidades de carreiraEncontramos 52 vagas para Vagas de emprego it-support-analyst .Receba alerta de vagas em seu email. Registre-se agora!Função: Application Support Analyst ProjectEmpresa: KCS ITTipo: Full-timeContrato: n/dLocalidade: PortoFunção: Business Analyst (IT)Empresa: Neotalent ConclusionTipo: Full-timeContrato:...

  • It Support Analyst

    Há 4 dias

    Porto, Portugal Employment Pro Limited Tempo inteiro

    Buscar vagas de emprego e oportunidades de carreira Encontramos 52 vagas para Vagas de emprego it-support-analyst .Receba alerta de vagas em seu email. Registre-se agora!Função: Application Support Analyst ProjectEmpresa: KCS ITTipo: Full-timeContrato: n/dLocalidade: Porto Função: Business Analyst (IT)Empresa: Neotalent ConclusionTipo: Full-timeContrato:...

  • It Support Analyst

    Há 6 dias

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients. IT Support Analyst (m/f) Hybrid (Porto) Match Profiler is an Information Systems consultant who...

  • It Support Analyst

    Há 6 dias

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients.IT Support Analyst (m/f) - Hybrid (Porto)Match Profiler is an Information Systems consultant who...

  • It Support Analyst

    4 semanas atrás

    Porto, Portugal Noesis Portugal Tempo inteiro

    Noesis is looking for candidates with the following profile: Main Tasks and Responsibilities: Application Support & Operations Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes. Ensure that support at L2 is properly...

  • IT Functional Analyst

    2 meses atrás

    Porto, Porto, Portugal Red IT Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through digital...

  • IT Functional Analyst

    3 semanas atrás

    Porto, Porto, Portugal Red IT Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through digital...

  • IT Support Analyst

    Há 6 dias

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal team/client, professionals with the following profile:IT...

  • IT Support Analyst

    Há 6 dias

    Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    Company DescriptionNatixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly employees across 38 countries.Based in Porto, Natixis Centre of...

  • IT Analyst

    4 semanas atrás

    Porto, Portugal Jolera Tempo inteiro

    *Who We Are * Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our...

  • IT Support Analyst

    3 semanas atrás

    Porto, Portugal Noesis Tempo inteiro

    **IT Support Analyst (Porto)**: - Porto - Published on May 6, 2024Description **Main Tasks and Responsibilities**: Application Support & Operations - Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes. - Ensure that...

  • IT Analyst

    Há 6 dias

    Porto, Porto, Portugal Jolera Inc. Tempo inteiro

    Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide With our collection of...

  • IT Analyst

    Há 6 dias

    Porto, Porto, Portugal Jolera Inc. Tempo inteiro

    Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide With our collection of...

  • IT Support Analyst

    Há 6 dias

    Porto, Portugal Natixis in Portugal Tempo inteiro

    Company Description Natixis is a French multinational financial services firm specialized in asset & wealth management, corporate & investment banking, insurance and payments. A subsidiary of Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d’Epargne, Natixis counts nearly 16,000...

  • Senior Desktop It Support Analyst

    4 semanas atrás

    Porto, Portugal Insync Staffing Tempo inteiro

    Senior Desktop IT Support Analyst - Portugal 100% remote Supporting Deskside - customer service must be excellent. Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues – Dell environment, autopilot / PXE Microsoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user support Account...

  • Senior Desktop It Support Analyst

    3 semanas atrás

    Porto, Portugal Insync Staffing Tempo inteiro

    Senior Desktop IT Support Analyst - Portugal 100% remote Supporting Deskside - customer service must be excellent. Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues – Dell environment, autopilot / PXE Microsoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user support Account...

  • It Support

    Há 1 mês

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and...

  • It Support

    3 semanas atrás

    Porto, Portugal Kcs It Tempo inteiro

    We're looking for the special, unique, and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork. At KCS we stand for equality and...

  • IT Analyst

    3 semanas atrás

    Porto, Portugal Jolera Inc. Tempo inteiro

    **Who We Are** Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our...

  • IT Support Analyst

    Há 5 dias

    Porto, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following...