Customer Service Specialist

3 semanas atrás

Lisboa, Portugal Mondelēz International Tempo inteiro

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

**How you will contribute**

You will:

- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- High-level of SAP competence
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever-changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone
- you may even surprise yourself We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.

**As a Customer Service Specialist you will be involved in several tasks of the Department and understand the E2E Supply Chain in Mondelez. You will interact with multiple Departments within the company, namely Logistics, Sales, Category Management and Back-Office Teams based in India.**

**Main responsibilities**:

- Communicate on a daily basis with Back-Office Orders processing Team (BO), to ensure that all the orders are being processed in a correct way; clarify any doubts that BO Team might has.
- Interface on a Daily Basis with Sales, Customers, LogOps, Logistics Operator and Demand & Fulfillment in order to solve the daily issues and urgencies, to maximize the CSL result.
- Introduce temporary discounts in SAP.
- Manage Export Orders.
- Manage some of the deliveries’ incidences with the Logistics Operator and / or the Mdlz Logistics Operations Team.
- Returns management, inputing the correspondent return orders in the system with the correct reason codes.
- Issue and share on a daily basis the Out of Stocks Report, with the respective causes and the next delivery dates.
- Post in SAP the root cause analysis of the out of Stocks.
- Perform out of stock analysis for some customers and share the outcome with said customers.

**You might be the one we are looking for if **
- You are graduated in Distribution and Logistics Management, Accounting and Finance, Economics and Management or Engineering or have previous experience in the Customer Service Dep.(preferable).
- You have worked with SAP in a similar position (preferable).
- You are recognized for your teamwork and collaboration, positive attitude, willingness to learn, deadline accomplishments and manage a correct priority setting. You should also have a strong work ethic, analytical skills and critical thinking.
- You are proficient with Excel (several formulas, such as vlookup; pivot tables with filters) and Outlook management.
- You are fluent in Portuguese and have an intermediate level in English (preferable).

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

**No Relocation support available**:
**Business Unit Summary**:
**At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like **_Cadbury _**, **_Milka _**and **_Alpen Gold _**chocolates, **_Oreo _**, **_belVita _**, **_LU _**and **_Tuc _**biscuits, and **_Stimorol _**and **_Dirol _**gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.**:
Mondelēz International is an equ

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