Administrative Operations Manager

4 semanas atrás

Lisboa, Portugal WTW Tempo inteiro

Administrative Operations Manager -French Speaker
- Lisbon, PT

February 14, 2024

**The Company**

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? Are you prepared to be part of the Lisbon Regional Delivery Hub? The Lisbon hub differentiates from other hubs by partnering with consulting teams across Europe to deliver client value through technical expertise, innovation and streamlined solutions.

The Lisbon hub is a Willis Towers Watson hub of excellence that supports WTW’s consulting operations in the United Kingdom (UK) and Western Europe (WE). Working in close partnership over the last 12 years with consulting teams, software developers and business specialists, the Lisbon hub has grown into a +175 - colleague operation through strong commitment to operational excellence, value creation, client focus, integrity and respect. Together we transform tomorrows.

In “**Health & Benefits**“, we are working on two interrelated areas critical to organizations and the people who fuel them. Together, they drive productivity and engagement. They underpin culture and business performance. Managed well, they represent some of the most fruitful investments organizations make. We uncover issues that improve population health, build skills and enhance financial wellbeing.

**The Role**

As the Manager of Administrative Operations, you will play a crucial role in overseeing and optimizing the administrative functions within the organization. This includes strategic planning, team leadership, and ensuring the effective execution of insurance and HR operations.

As administrative operations manager, your **key responsibility **will be to serve as a key liaison between the administrative team, senior management, insurers, and clients, fostering a collaborative and results-driven environment.

You’ll be managing your team of administrative officers and perform the following** tasks**:

- **Supervision and leadership**:

- Oversee and lead a team specializing in Insurance and HR Operations
- Provide guidance, support, and mentorship to team members to ensure optimal performance.
- Foster a collaborative and results-driven team culture.
- Conduct training sessions for the administrative team to enhance their skills and keep them abreast of industry trends.
- Facilitate professional development opportunities for team members.
- **Insurance and HR oversight**:

- Manage and review the insurance contract validations and other insurance-related tasks.
- Ensure the HR extranet is effectively managed, with updated and user-friendly documents.
- Oversee the coordination of data transfers and respond to complex HR-related inquiries.
- **Process optimization**:

- Continuously identify opportunities for process improvement in insurance operations and HR administration.
- Streamline workflows, enhancing efficiency and accuracy in administrative tasks.
- **Performance metrics**:

- Serve as the primary point of contact for senior management regarding administrative operations.
- Collaborate with insurers, clients, and internal departments to maintain effective communication channels.
- Establish and monitor key performance indicators (KPIs) to assess the effectiveness of administrative operations.
- Analyze data and prepare reports for senior management on a regular basis.

**The Requirements**
- You have at least 5 years of experience in a similar position in insurance or banking sector
- You are proactive and able to work in a complex environment while being resilient to stress.
- You have a proven experience in a managerial role overseeing administrative teams.
- You have excellent analytical, communication and interpersonal skills for effective stakeholder engagement. You appreciate teamwork.
- You have a strong analytical skill to assess performance metrics and drive process optimization.
- Fluency in French and English is essential.

**What’s in it for you?**

In addition to our attractive remuneration package, we offer:

- **Work-life balance** - mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Nevertheless, team meetings and joint brainstorming sessions on site are not neglected. Hybrid working is more than just a buzzword for us
- **Monetary benefit** - An attractive, performance-related remuneration system including company pension scheme.
- **Internationality** - An international management consultancy and the security of a global corporation with renowned customers.
- **Development opportunities** - A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
- **Cooperation** - learning from each other and making decisions together, collegial, appreciative and dynamic.
- **Customer contact** - quickly take responsibility
- **Corporate events** - together we ce

  • Retail Operations Senior Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal EcoPlanet Green Operations GmbH Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Retail Operations Senior Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Retail Operations Senior Manager

    1 semana atrás

    Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Retail Operations Senior Manager

    1 semana atrás

    Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Retail Operations Senior Manager

    4 semanas atrás

    Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Junior Retail Operations Manager

    4 semanas atrás

    Lisboa, Portugal Michael Page Portugal Tempo inteiro

    O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento. Integrando um projeto com provas dadas de sucesso, tendo já duas lojas abertas e com pretensão de abertura de mais, este Junior Retail Operations Manager terá como principal missão ser o braço direito do General Manager. Trata-se de um investidor, que procura o...

  • Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Bem-vindo/a à Eurostars Hotel Company, A Indústria da Felicidade A Eurostars Hotel Company é a cadeia hoteleira do Grupo Hotusa, do qual fazem parte as marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels e Tandem Suites.Atualmente, nosso portfólio conta com mais de 250 hotéis presentes em mais de 18 países ao redor do...

  • Junior Retail Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento. Integrando um projeto com provas dadas de sucesso, tendo já duas lojas abertas e com pretensão de abertura de mais, este Junior Retail Operations Manager terá como principal missão ser o braço direito do General Manager. Trata-se de um investidor, que procura o...

  • Junior Retail Operations Manager

    4 semanas atrás

    Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso clienteO nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento.DescriçãoA reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades:Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que tudo...

  • Junior Retail Operations Manager

    4 semanas atrás

    Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento. Descrição A reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades: Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que...

  • Junior Retail Operations Manager

    3 semanas atrás

    Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento. Descrição A reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades:Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que...

  • Junior Retail Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento.Descrição A reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades:Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que tudo...

  • Junior Retail Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso clienteO nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento.DescriçãoA reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades:Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que tudo...

  • Junior Retail Operations Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso Cliente é uma empresa de referência no sector do Retalho, em forte crescimento. Descrição A reportar ao General Manager, este Junior Retail Operations Manager terá como principais responsabilidades:Gerir duas unidades de negócio de forma operacional e estratégica, estando lado a lado com a equipa e certificando-se que...

  • Operations Manager

    4 semanas atrás

    Lisboa, Portugal Bbdm Consulting Services Tempo inteiro

    O Banco CTT é uma instituição financeira que se destaca pelo seu compromisso em oferecer soluções bancárias de excelência aos seus clientes. Numa fase de crescimento contínuo, procura um profissional dinâmico para assumir o papel de Operations Manager. Neste âmbito, terá a oportunidade de participar ativamente em projetos estratégicos de melhoria...

  • Operations Manager

    4 semanas atrás

    Lisboa, Portugal CESO CI INTERNACIONAL S.A. Tempo inteiro

    **Join Our Team - Operations Support at CESO Development Consultants** Are you a dynamic and enthusiastic professional looking to launch your career in the world of international project development? Do you have a can-do attitude and a passion for making a positive impact on the world? If so, we have an exciting opportunity for you at CESO Development...

  • Operations Manager

    4 semanas atrás

    Lisboa, Portugal RAY.BBDM Tempo inteiro

    O Banco CTT é uma instituição financeira que se destaca pelo seu compromisso em oferecer soluções bancárias de excelência aos seus clientes. Numa fase de crescimento contínuo, procura um profissional dinâmico para assumir o papel de **Operations Manager.** Neste âmbito, terá a oportunidade de participar ativamente em projetos estratégicos de...

  • Operations Manager

    4 semanas atrás

    Lisboa, Portugal BE.GREAT Consulting Tempo inteiro

    **Descrição do Cliente** Our client is a Waste Management company, which provides services to the Oil & Gas sector in Angola. As part of the business expansion project, it intends to recruit an Operations Manager for one of its bases in Angola. **Descrição** Reporting to the General Manager, your main mission will be managing the company’s...

  • Operations Manager

    1 semana atrás

    Lisboa, Portugal Be.Great Consulting Tempo inteiro

    Descrição do ClienteOur client is a Waste Management company, which provides services to the Oil & Gas sector in Angola. As part of the business expansion project, it intends to recruit an Operations Manager for one of its bases in Angola.DescriçãoReporting to the General Manager, your main mission will be managing the company's Operations Department and...

  • Junior Retail Operations Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Integrando um projeto com provas dadas de sucesso, tendo já duas lojas abertas e com pretensão de abertura de mais, este Junior Retail Operations Manager terá como principal missão ser o braço direito do General Manager. Trata-se de um investidor, que procura o conhecimento operacional do Retalho e o lado estratégico desta função. Procuramos...