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French Speaking Service Desk Agents
4 meses atrás
French speaking Service Desk Agents (Hybrid) in Braga, Portugal
**Job details**:
**Location**
Braga
**Discipline**
- Customer Service**Reference**
36427
**Contact Name**
Maxime Jeanne
**Job description**:
**French Speaking Service Desk Agent in Braga, Portugal**
We are now looking for a French speaker for our client in Portugal Do you want to work with customer service using your language skills? Then we would love to hear from you
**About our client**:
Our partner is a leading Japanese technology company offering a full range of technology products, solutions, and services. With their 140,000 employees, they currently support customers in more than 100 countries. The Company's Delivery Centers (GDC) are a network of state-of-the-art technology hubs in key locations worldwide. Our partner's GDC in Lisbon is growing fast and they are now looking for ambitious Swedish-speaking people who want to become part of their helpdesk team.
**Role Purpose**
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.
**Responsibilities**
- Register all interactions within a ticketing tool
- Support Shops selling our products on their doubts and technical queries.
- Monitor our Applications and chase customers for contract signing.
**Requirements**:
- Fluency in French and Portuguese
- Good communication skills and team work ability
- Ability to problem solve and think critically, Customer oriented
- **Key Performance Indicators - **Ensure users have a good experience with Service Desk
**Perks of working with our client**:
- Work life balance (Possibility to work hybrid)
- Competitive salary
- Life insurance and Private health insurance extensive to family members and since the first day of employment
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Several discounts available with our partners
- The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion
- An IKEA voucher to help you build your own home office
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