Customer Service Representative

3 semanas atrás

Braga, Portugal HireOn Ltd Tempo inteiro

HireOn Ltd Recruitment is working with a leading multinational technology BPO business. Together we're looking for a French-speaking Customer Support Agent for their office in Lisbon. The employee would join a team that works with social media management of a major video streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: 19 000 - 20500 euro gross/year

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets  
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Native/fluent in French, both oral and written. Fluent in English (at least B2 level)
- Professional experience with Customer Service, Public Relations or Social Media
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Life Insurance
- Family Plan (Spouse/legal partner and children)
- 2 month training agreement + 1 year full-time contracts with 30 days probation
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance

**Salary**: 19,000.00€ - 20,500.00€ per year

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