Dyson Customer Service Representative

2 semanas atrás


Braga, Braga, Portugal Cpm International Tempo inteiro
Customer Service Representative for Dyson

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Dyson. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to the Dyson brand.

Key Responsibilities:

  • Handle inbound calls from customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Utilize leading-edge diagnostic tools and Excel to assist customers in solving issues with their Dyson products.
  • Identify opportunities to promote new and existing products to customers, driving sales and revenue growth.
  • Collaborate with internal teams to resolve complex customer issues and provide a seamless customer experience.

Requirements:

  • Fluent written and spoken Spanish language skills.
  • Good level of English to communicate with our international team.
  • Eligibility to work in Slovakia and residency in the Slovakian territory.
  • Excellent customer service skills, with a focus on providing a positive experience for every customer interaction.
  • Good computer skills and experience with MS Office.
  • Solution-oriented approach to problem-solving, with a focus on providing the best possible outcome for the customer.

Benefits:

  • Competitive base salary of €16,800 per annum.
  • 6.23€/day meal voucher (125€/month).
  • Commuting allowance of €50 per month (€600 per annum).
  • Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
  • Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
  • Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
  • Fully paid training that optimally prepares you for your job - 3 weeks duration.

About Us:

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.



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