Dyson Customer Service Representative

Há 1 mês


Braga, Braga, Portugal Cpm International Tempo inteiro
Customer Service Role at Dyson

We are seeking a highly skilled Customer Service Agent to join our team at Dyson. As a key member of our customer care team, you will be responsible for handling inbound calls from existing and potential customers, assisting with enquiries, and providing solutions to issues related to orders or devices.

Key Responsibilities:
  • Handle customer calls and emails in a professional and courteous manner
  • Assist customers with product-related issues and provide solutions
  • Use diagnostic tools and Excel to guide customers in solving issues with their machines
  • Agree and arrange technician visits or send additional/spare parts directly to customers when necessary
  • Look for opportunities to discuss new and exciting products with customers
Requirements:
  • Fluent level of written and spoken Danish
  • Good level of English to communicate with our international team
  • Eligibility to work in Spain
  • Appreciation for excellent customer service across various communication channels
  • Good computer skills and experience with MS Office
  • Solution-oriented and able to provide the correct and best outcome for the customer
What We Offer:
  • Starting salary of 25,000€ gross per year
  • Full-time contract with rotating schedule (39 hours per week)
  • Hybrid working model
  • 3 weeks of fully paid training
  • 24 days of holidays per year
  • Employee Assistance Program
  • Employee Benefits Club


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